I glad I am not the only one who had the same problem with Toys R Us reward program, they usually send the rewards in the mail this past holiday promotion they said they emailed them, really? They have my email why did I not get my rewards? I called only to find out that screwed because they expired and they do not reissue rewards. I told them that CVS, Hallmark will reissue rewards that have expired because this is good policy to keep the customers happy, they did not care because TRU is doing so well they can treat the reward customer like crap. So I am returning my rewards card to them, and you can too.

Customer Service
Toys R Us
One Geoffrey Way
Wayne, NJ 07470

I also told the customer service rep that Target gives me 5% off by usuing their cc that I will be taking my purchases there. If TRU had thought about this, and I mean just take a few seconds the rewards that I would have gotten back I would have spent much more. Do the math TRU and right now I am spending $0 dollars in your store all because you couldn't/wouldn't reissue rewards.