TracFone Nationwide Prepaid Wireless

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Category: Services

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United States

TracFone Nationwide Prepaid Wireless Reviews

September 20, 2007

Service people call customers STUPID and then hang up!

TracFone Nationwide Prepaid Wireless
www.tracfone.com

I had a Nokia TracFone. When I tried to extend the service date, I was informed that the phone was DEFECTIVE.

I phoned --- after being on hold for hours -- and was told I would receive a new phone. I was also told that I would be given the 70 minutes that were left on my defective phone as well as my old phone number. I DID receive the phone, but close to ZERO minutes and a new phone number. Also: I have to charge it EVERY DAY.

I phoned TracFone DOZENS of times and sent the company NUMEROUS e-mails.I received no response. Today, after TWO WEEKS, I finally reached TracFone. First, I talked to an "Astrid." When I asked her her employee number, she HUNG UP.

Then, I talked to a woman named Lidia who had problems spelling her own name and didn't understand much English. I told her I needed my phone today and she insisted on sending me a new phone. She gave me a Reference no. 9722187997 --- for a new phone although I said I needed to activate the other one TODAY.

When I asked for a supervisor, she said "you stupid" and then hung up. It is IMPOSSIBLE to reach these incompetents other than a toll-free number that is always busy.

These people are truly SCUM of the earth.

March 9, 2007

Failure to activate and then to extend time period of failure.

After purchasing an expensive year's plan with double minutes on purchased minutes additions, I discovered that they would not have activated the double minutes plan I had paid for had I not noticed that they had NOT activated it! I noticed after a month and a half into the "year" but they refused to extend the "year" saying it was from the date of when I had first gotten it instead of from when they actually activated it. It took days after my complaint for them to activate it. So I lost over a month and a half of a prepaid, expensive year of double minutes which I had to complain about EACH time to have them doubled. Egadz. You'd think they'd want to provide better customer service in order to keep going! My friends, relatives, patrons, etc., are looking for an alternative to this, what seemed a good company at the beginning. That is a lot of good customers this bad company will lose. And the word will continue to spread.