TracFone
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (111) |
|---|
|
Category: Services
Contact Information
United States
|
TracFone Reviews
|
October 27, 2007
Terrible company to do business with
TracFone - www.tracfone.com
This company is the most terrible i've ever experienced and has HORRIBLE customer service. I tried to add minutes to my phone on the 17th and a computer message told me I had to call customer service. After speaking to customer service I was informed that my phone I have at present (Motorola V60i) needed to be upgraded to work on their network. (THIS IS THE 2ND TIME I'VE HAD TO DO THIS IN 3 YEARS)...My new (refurbished) phone was sent to me and arrived in 4 days. For this time period I no longer had phone service and was out $20.00 dollars for a card. Even though THEY could not provide me with service and FORCED me to upgrade for the SECOND time they stated the do not give refunds. So i'm charged for a service I am NOT RECEIVING. After getting my "refurbished" phone for a replacement to the NEW ONE I paid $80.00 dollars for 3 years ago, I could STILL not get service. I spent nearly 3-4 hours on phone with "customer service" as they call it. Some customer service,..treated me very rudely as if I didn't know how to use my cellphone that i've operated for a total of 5-6 years. Made me enter numerous codes in phone, took two calls to them JUST to get my minutes transferred and THEN they gave away my old number (which numerous people possess). I was furious, I asked them why they gave my number away. They stated my phone service expired. I told them, your computer would not let me add minutes to my phone without upgrading the model and you still gave away my number? To date its been 24 hours. I STILL HAVE NO SERVICE. Oh sure, my minutes show, and I have a new number that is friggen USELESS to me (all friends and family have old number)and STILL HAVE NO SERVICE! She tells me it will take 24-48 hours for phone service to be in effect. I was floored! I have my OLD phone next to my NEW phone and it receives a PERFECT SIGNAL even though I can't call on it anymore,..and this NEW model (which as I said was forced upon me to continue service) doesn't even pick up a signal!!! And to top it all off, it doesn't even have voice-dial (which my supposed outdated old phone had)! So to top everything off, I have NO service, LOST my number, am OUT $20.00 dollars and possess a cheaper model phone than I originally had that doesn't work! STAY AWAY FROM THIS COMPANY!!! It may seem like a lot to spend to go on a plan phone with another company, but in my opinion it is more worth it! I informed them that when my minutes I paid for and have not been able to use yet are done, I and my fiance and my son will ALL be switching companies. I will also be informing EVERYONE I COME INTO CONTACT WITH about my nightmare with this company and NOT to pay for service with them.
Just got off phone with them AGAIN today, (10/24/07). Still NO SERVICE, and i've been informed they need to send me a new SIM card! Now i'm another 3-5 days AGAIN without usable phone service. UNBELIEVABLE!!!
|
|
|
October 16, 2007
Thanks for nothing!
Tracfone - www.tracfone.com
Here is the e-mail I sent to Tracfone:
After 3 attempts, I finally got through to a "service" rep. on 9/11/07. Could not hear her at all--too much background noise and she came through very quietly. This was the case on a friend's phone too. After 15 min on hold and 1 hr trying to hear the codes she was telling me to enter, the service rep told me my 824 minutes would transfer to my new phone within 15 minutes of my hanging up. If she could take care of it without my entering the codes, why did I spend 1 hr trying to hear her??--which was never successful. Codes were never accepted. Now I have lost the 824 min on my old phone and have 0 min on the new. THANKS FOR NOTHING! If I don't receive the minutes I paid for, I will pursue outside agencies (gov't, etc.) to advocate for me! You can also reach me on my Verizon cell (XXX-XXX-XXXX).
Here is the "helpful" reply from Tracfone: In order to better assist you, please contact one of our customer care representatives at 1-800-867-7183. I actually tried again (crazy!!) and spent 45 min in a computer loop holding/transferring and trying to get a person. The computer told me my cell phone was activated--end of story as far as Tracfone is concerned. The problem is I have ZERO minutes and I paid for a years worth of service and I'm supposed to have 824 minutes!
|
|
|
October 1, 2007
Multiple rip offs & bad customer service
We have had 2 Tracfones for 4 years. We finally got disgusted with their latest rip offs and no customer service and we are dumping them for a better cell phone service.
They ripped us off for $20 when we first signed up using KMart. The KMart store manager nor us could get them to refund the money or give us the service we bought. We should have realized then that Tracfone was bad news.
They have ripped us off several times since then. The latest is when we got their "Value Plan" that automatically charges your credit card each month. You are supposed to get 50 minutes and an extra month of usage.
It took 18 days of phone calls and emails... then finally threats before we got what we had paid for last month. For the month of September, we never have been able to get our usage month or 50 minutes despite hours on the phone. Just as we think we are getting to the right person in Customer Service they ALWAYS disconnect us. That cannot be a coincidence.
Tracfone steals your money and gives you nothing but headaches (and high phone bills trying to work with their misnamed "Customer Service".
|
|
|
September 29, 2007
Do not stand behind what they say
The bottom line of my complaint is that Tracfone would NOT stand behind what their customer service reps told me. And, because of it I was unable to port my phone number. Their Reps told me that I could transfer the minutes I had left on my Tracfone either before or after porting the number. So, once I (actually AT&T) started the process of "porting the number" I called Tracfone (second call where I was LIED to) and had the minutes transferred. Then when I tried to finish the port, Tracfone told me that since my phone was deactivated so they could not port the number. Two of their Reps lied and the "supervisor", that I asked to be transferred to, couldn't do a thing for me. Said I would have to buy more minutes and reactivate my phone. And, he actually said I would need a new sim's card!!! Reaching customer service is hard enough and I have yet to speak to one that has a "minimal" accent--I constantly ask them to please repeat what they have said and go slowly. There is so much background noise that it makes their accents even harder to understand. Tracfone has a HUGE customer service problem and should be avoided as an option for "pay as you go" cell use.
|
|
|
September 10, 2007
Poor customer service!
I've had a TracFone for about 5 years now, and never really had any problems as far as the actual phone service is concerned. The customer service used to be pretty good despite the fact that the customer service reps had accents that could be a bit tough at times to understand. Unfortunately, the customer service has gone down hill.
I had a TracFone that broke, so I called TracFone and after a rather long wait on hold I got a CSR who verified my info and informed me that a new phone would be sent to me because the one that broke was under warranty. That was good news. I told the service rep that I wanted to keep my current phone number and have it "ported" over to the replacement phone. I was assured this could be easily done- new phone, same old phone number.
This did not prove to be that case. The folks at TracFone failed miserably on this one. I got the replacement phone really fast, we transferred my minutes and annual service time over to it easily enough (but oh, the wait time on hold for a service rep sucks!!), but try as they might, they could not port the old number over to the new phone and get the phone into the cell network. Mind you, they did not have to port it over from another provider that could have messed up the process-- it was from one TracFone to another, within their own system and company.
We tried four replacement SIM cards, and none of them did the trick. The problem was not with the equipment; the problem was with the folks programming and running the TracFone network. Honestly, in this day and age, how hard could it be to port over my old number and get service to my phone? I'm sure I'm not the first person in the world who asked them to do this: they should have it down to a science at this point, no confusion, no guess work, no screw ups.
The customer service reps have a standard script and limited knowledge. If it gets too confusing for them, they assign the problem a case number. I know that they have a lot of phones to deal with, but its not like they are doing me a favor- I'm paying for the service, so give me my money's worth- get on the case and get it fixed.
After numerous phone calls (and the agonizingly long hold times that go with them), multiple case numbers, four SIM cards, and three weeks without a phone, I finally gave up and simply accepted a new phone number. As soon as I did that, I was on the air again.
I consider myself to be a patient and understanding customer. I know things take time and don't always go perfectly. But this was simply a case of inexcusable incompetence compounded with long hold times.
It's a shame. TracFone is a good concept, and like I said, they have performed other tasks for me like adding minutes over the phone without problems.
Maybe they just got too big, maybe the CSRs need better training, I don't know, but this issue left me mad, disappointed in them, and wondering if they will get worse over time.
Check out other cell phone service providers first- TracFone is not the only game in town when it comes to a phone that does not need a contract and can have minutes loaded to it when you need them.
A cell phone is only as good as the network behind it and customer service.
|
|
|
September 5, 2007
Volume too low
I had a replacement Nokia tracfone. I adjusted the volume to maximum but it is still much too low. I switched to loudspeaker and adjusted that to minimum but that is too high! I phoned help which took 30 minutes and they told me I had to phone them from an external home phone to get adjustments made to the tracfone. If I wanted another replacement they would have to cancel my existing 400 minutes while the new phone was being mailed to me. I don't believe any adjustments can be made other than replacement. Minutes were lost during the whole of the help call.
Gil.
|
|
|
August 31, 2007
Poor service!
Where do I begin! Got my tracfone in Jan. It was roaming in my home area. Called them several times/ always put on hold/ minimum call time was at least 30 minutes/ still roaming! Went online to try and fix, got a case number but was never contacted - still roaming and using all my minutes.
Finally made them let me talk with a supervisor, they sent me a new phone. Didn't work. Returned it, sent me a third phone. They had allowed me 100 minutes for all the bogus roaming charges (I had asked for 200 and buy 200 and they refused.). My minutes weren't on the new phone, had to call them again, minimum 30 minute call. Ran out of minutes yesterday, bought 200 minutes online, did not receive on my phone. Called them again! Told them I had enough, I wanted a refund. They refused, an hour after the transaction took place. Said they cannot refund airtime. I told them I will protest the charge on my visa (which I am in the process of doing). The man actually told me the reason I didn't receive my airtime is because I don't have enough bars... Hello!!! What am I supposed to do. Drive somewhere ta receive airtime?! I will never do business with Tracfone again, and will do my best to tell my story to anyone that considers buying one. Tracfone does not care about their customers at all.
|
|
|
August 30, 2007
After years of frustration, I've had it!
It has become more difficult to put minutes on my Tracfone and I've finally said ENOUGH! Two days ago I gave my VISA for purchasing minutes bing, bang, boom. The message said you now have 200 minutes. WRONG. Not there! This happens all the time! Then you have to call customer service and they have you punching in all these codes --- a lot of time and frustration. You want to know frustration. Sitting on the phone for over 30 minutes tonight when the announcement said it'd be 10 minutes. I never did talk with anyone! My boyfriend's older Tracfone died literally and he emailed them about transferring the remaining minutes to a new phone. NOTHING HAS BEEN HEARD FROM THEM!! In two days, I'm calling my bank and disputing my charge since I did not receive my minutes and we're going to US Cellular for a real phone. HA HA HA. I'm not up to their sub-standard antics any more. GO TO HECK TRACFONE. Others BEWARE!!!
|
|
|
July 30, 2007
Taking unfair advantage of the customers
To Whom It May Concern:
I am complaining about the tracfone I bought being useless to me. I bought it to keep in contact with a friend that was going from the hospital to a nursing home and back again for a long time. She has passed away since I got the tracfone. I have no one that I can contact with the tracfone any longer. I never got to get in contact with her on it either.
I have a good excuse for not being able to use the tracfone and that is because I am nearly deaf and I have trouble hearing on a phone line even if it is an amplified phone line. My way of hearing is from being able to read lips and that is the only way I can hear. I bought 400 minutes of calling time. I still have 379 units left on the card. I think I should be allowed to have a reimbursement for the calling time I did not use. I can not figure out any way possible for me to use the tracfone at all since I know no one that has a tracfone to be able to type a call to them even. I tried like I was told to do the other day, an that is I tried at the store where I bought the tracfone from to get a reimbursement for the calling time. They said they could not give me any of the money back that I spent on that phone so I am wondering if you could refund me some of the money I paid for the calling time. It is not my fault I am unable to hear on these tracfones. I could get the most of it refunded if not all of it. I am hoping that is what happens.
Could you please let me know if you can do this for me. I feel like I have been ripped off because there was no way for me to try to see if I could hear on the tracfone before I bought one. It is something I have a real problem with is the lack of confidence I have from my hearing problem. It is a way of people taking unfair advantage of me on a regular basis. I hope your company does not do that to me this time, too. Could you please let me know if you can assist me with this problem being solved. When I hear your answer I will let you know my personal information as to where to send my refund to at that time.
Sincerely yours,
NV
|
|
|
June 19, 2007
Tracfone customer service SUCKS!
I picked up a Tracfone (Motoraola Model C - 139) while visiting in South Carolina, set it up and put 60 units on it.
First of all, it was extremely hard to use the phone,you would dial the number, and the phone did nothing, I was only able to use it less than three times.
Then, I added more time, another 60 units, and that was it, the phone stopped working, I kept getting message that the phone had blocked outgoing calls.
I called Tracfone customer service (India ???) and tried to resolve the problem, to no avail. I eventually called four times, with no success, now, I had a phone with 123 units on it, and couldn't use it.
I looked up the number for the corporate offices in Florida, called and asked to speak to someone in management, I got a Al Beattie, who listened to my complaint, and, tole me that I would recieve another
phone on Monday, it eventually arrived on Thurs. I must also mention, I had sent at least 8 to 10 email with little response.
Al told me to call him ack when the phone arrived and he would take care of switching it over, bot the units and number. I didn't hear from Al, and left two message on his voice mail. Then, I called customer service for the fifth time, and, was assured that the phone would be working in fifteen minutes, and to try it then, I waited a half hour, no phone service. I called back again, went through the same jive, and no service again, I emailed again,, no response, I called customer service again, talked to the agent for an hour and a half, she generated a service ticket and tole me by June 5th, the phone will be working. Guess what June 5th came and went and still no service. I called corporate again and told the phone operator that I wanted to talk to someone in management, I got a females, who, said that she would get the phone working, after another two hours, no deal, she started to give me whole serives of numbers to enter into the phone, I told her, that I had enough, I either wanted a new phone, an upgrade or, I wanted the price of the phone refunded and I wanted the unused units refunded as well. I was assured that I would have the phone, but, still no phone, no service, just a bunch oflip service.
Tracfone customer service both abroad and domestic SUCKS. I was liking for the email address of the CEO FJ Pollak, but, couldn't fin it.
HELP, I have had enough of Tracfone,eight calls to customer service, four calls to corporate, three messages left and still no phone, no service, nothing. Is this anyway to do business ??? I think not...
|
|
RECENTLY UPDATED REVIEWS
DJ Service in Dearborn, MI
The Beatles Kitchen & Bath of Palm Beach Gardens & Jupiter
Dominican Barbershop | Raleigh NC | Best Barber Services in NC
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
