It took me 2 days after total run around to finally speak to someone with any semblance of sense. And that person (the supervisor) gave me no satisfaction whatsoever. I can't go online to add minutes, (a computer glitch that they can't seem to rectify) I have to trek to town to buy a "new" pin number and call back, meanwhile my phone is deactivated and I loose any minutes I had. What a bunch of crap, a total ripoff. I spoke with "Jose", "Letica" "Sevilla" "Krystal" "Ameed"(who hung up on me) "Jeo" and "Elizabetha"(supposedly a supervisor). I'll bet they just passed my call to everyone in the office. I will tell everyone I know NEVER to go with "CrapFone". They can kiss my ***!!!

For $99 you can get 1 year's service with 800 minutes on TracFone. Since I don't use my phone that often, I decided to give it try.

However, when I tried to activate my voice mail, I got the royal run around. After spending over 12 hours on 4 different occassions speaking with "customer service, " I have finally given up. The last insult was them telling me that they were having difficulty activating my VM because I ported my number over. This was after a good 10 hours on the phone with their reps.

I suggested they give me a new number so they could easily activate it. They obliterated my old number (which I can never get back), told me they'd call me back when the process had been completed, and give me my new number. They never called back.

I called them, again, and was told in order to get a new number I had to send my existing SIM card to them.

In an effort to stay positive, I asked a friend who has TracFone to try and activate his VM. Same run around, same empty promises, no VM.

I asked for my money back and mysterously became disconnected after another hour and a half on the phone with them.

These guys are pros at misleading, stringing along, and falling short of their own guarantees. The supervisor I spoke with at one point was in Belize. Good for him. I'm sure he has VM.

Buyer beware. If you need more than basic service from you cell phone, steer a very wide berth around these con artists.

Beware of Tracfone. I bought an airtime card. When I tried to add the minutes to my phone, it displayed "invalid pin." I have spent 2 days and countless hours going back and forth to the company that sold the card and activated the minutes ("It's like cash, once it leaves here, we're not responsible" ) to hours on the phone talking to India - "The card is not activated. We can't do anything until it's activated"). The selling company states - "We can't activate it a 2nd time... it was activated and the problem is on their end.").

BEWARE - you can spend hours going back and forth. Neither company/corporation will take accountability. It is your problem.

I'm on the line with their customer service now. 97 minutes so far. I started trying to get my number changed to a new area code five weeks ago. Numerous calls, emails etc. later, it still doesn't work. Every transaction with Tracfone has been a problem, with even simple things like adding minutes resulting in errors. So you call, spend an hour or so entering codes, get put on hold again, enter more codes, turn the phone on/off, enter more codes . . . it always takes numerous looooong calls to resolve anything.

I got the phone to use only when I travel. At one point I took a six-day trip, and the phone was non-functional for three days, which I spent searching for pay phones to make yet another call to their customer service department. After three days and I don't know how many calls, they determined that they had switched me to the wrong provider. Switching me back took yet another one-hour call. From a pay phone in a mall. Fun.

I got this phone because it was cheap, but while it may be inexpensive in dollars (at least for my very minimal cell phone needs, ) it's pretty pricey in aggravation and inconvenience. Worst customer service ever.

Net 10 and Trac Phone are the same company. The scam is selling very cheaply made, bad quality cell phones that don't work I went thru 5 dud phones & they refused to refund Talk Time I could never use, since all 5 phones were defective. Their company really operates by selling you the defective phone, then you waste $ on Talk Time minutes they refuse to refund even if you return the defective phone 5 times. This happened to me within a 2 month time frame - 5 defective phones - all my Talk Time minutes expired in 60 days and they wouldn't extend expiration date and refused to give me a refund. I wound up disupting the charges on my credit card and that was the only way not to get "scorched".

Tech support is just horrible - Mexico, Philipine, India Call center - they refuse to transfer you to a supervisor. Typical phone call to their 800# is never less than 45 minutes - they put you on hold for a very long time, repeatedly - and they cannot do Tech Support - so then they just "dump" your call and disconnect you.

I've had cell phones for 13 years and never a problem -Net 10 and Trac Phone is definitely the worst ever in my experience. Avoid them.