I have been trough DFW airport in September and again in November. Prior to September, I had no problems with TracFone service at the airport. Beginning in September, I have not been able to get service even though I have tried to use the phone in four different terminals.

After a trip this week, I tried to report the lack of service by calling one of their tech support numbers. The first problem that I encountered was the representative did not seem to know the location of DFW airport. I was then told that the signals get "lost in the air". After considerable discussion of the problem, I indicated that I simply was reporting a situation that I hoped they would try to resolve.

I was somewhat frustrated by the phone call; thus I decided to contact them via their website. Their response to my initial message was that I needed to provide them with the physical address where the problem occurred. This indicated that they had no idea of where the DFW airport was located. After giving them the address of the airport, their response was that they did not guarantee service at all locations. This was followed by the "boiler plate" reasons for the lack of service. Basically, their response was an insult to a user of their service.

I find it a bit strange that Tracfone cannot provide service at a major airport especially when the problem started in the last few months.

My tracfone stopped charging, so I ordered a used one off ebay to get the battery. (I did buy a new one and deactivated the old one). The phone came and I tried to activate it on-line and was unable to. The 800 number said that I needed to purchase airtime to activate the phone, so I did, on-line. I then called customer service to activate the phone and get the 60 mins I purchased on it. The CSR put the 60 mins on it, but it still had an out of state (NY) phone #. When I asked her to give me a local #, she asked for the original # that the phone was registered with. I explained, again, that I bought the phone off ebay and she said she couldn't help me unless I had the info. I asked for a super and FINALLY got someone who said he was a supervisor and he said he couldn't help me with out the info. So I asked for a refund for the mins. I purchased and again he wasn't able to help me. He said that because the mins were on the phone, they couldn't be refunded. So, I then asked if he would transfer the mins. from the long distance phone to our phone and he said he needed the phone # that the tracfone was originally set up with... needless to say I got upset and was hung up on!

Two years ago I purchased the LG 225 from the Tracfone site. I was replacing another phone that I had from them, and I liked the DMFL. I had to change the number due to some continued abusive calls I was getting last year, but otherwise I was happy with the service.

On 9/25/08 I purchased a 120 minute card and used the 60 minute bonus code of 53322 on their site. Nothing happened. I figured I probably had to wait a few hours, so I shut the phone off and went to bed.

I get up Saturday morning and guess what - NO MINUTES added!! I called Tracfone and talked to someone who really couldn't speak good English. I was told that there was no record of the DMFL plan. I came back and told them I wouldn't have purchased the phone in the first place if there wasn't DMFL and this was the first time I had a problem.

After himming and hawing for about 30 minutes, they said they would give me to technical support. This was AFTER they got the card and bonus minutes into my LG 225, but still didn't have it doubled. Translation - "You're outta luck sucker" and I was disconnected.

I got on their website and created a ticket, explaining everything I had told them on the phone. I got an answer this morning saying that there was a code pending and to go to their website and follow the instructions in the letter. Guess what, no luck. I had to create ANOTHER ticket. I did copy and paste the original letter. I am still waiting for them to answer.

If this does not get resolved to my satisfaction, I will be on the phone to Tracfon's Executive Resolutions Manager at 1-800-876-5753 on Monday morning.

I was a Tracfone user for since 2006.

My battery for my Nokia 2126 died and would not take a charge. i called the

1-800 number and spoke with a customer service person in india. i explained my problem he told me to go to the retailers and i could buy a battery for my phone. i went to 3 retailers in my town of 6ooo people, none of them carried the batteries. so i went to the next town over 30 miles away and looked at 3 more retailers, still no batteries.

i called them back and asked again how to get a new battery they told me to try the website. so i did, no batteries available, only new phones. i called back a 3rd time and by this time i was a little upset, my patience was wearing thin. i again asked them for a battery. well here's the kicker they WON'T sell you a battery if your phone warranty has expired. You CAN purchase a new phone, but not a new battery. So i flew off the handle and asked them why they hadn't told me this at the beginning at least i could have gone and looked elsewhere for a new battery instead of driving all over the country looking for a new battery locally that was not even available at a retail outlet in the first place. anyway i purchased a new battery from an online source and my phone is now functioning again no thanks to the people at Tracfone/Nokia who do not make all accesories(such as Batteries)available to the consumers that buy their products. maybe my experience will save someone else the irritation of trying to get something from Tracfone/Nokia.

I called to reactivate my phone and was told it is no longer usable in my area. They would send me a new phone and what comes in the mail the cheapest model they can send you and it is a reconditioned used model. When I called to complain they told me that my phone I paid 30-40 dollars for is now only worth 14 what a RIP OFF. I was told this is the phone I get and sorry about your luck basically. I will not use them again. I want everyone to know what a rip-off they are find a new company to use.