Loan Officer David Butcher acted real nice and professional until I decided to go with another lender. He then started harassing me via e-mail and phone calls. Warning to anyone looking for a refinance...do not do business with Traditional Home Mortgage...they will tell you anything to get you into a mortgage so they can make money and rip you off. Then when you want to change lenders they will not want to turn over the FHA case # Their motto is Integrity, Compassion, Experience...what a joke. If all of their loan officers are like Dave the psycho...beware.