I WAS a customer of this tire shop for 6+ years. I went in for my regularly scheduled tire rotation which they claim is included when you purchase the tires. They OF COURSE told me that we needed 4 brand new tires however, it wasn't a dire need and he would drive on these tires for another 2 months or so.

Here's where the crappy customer service comes in:
They refused to rotate the tires unless we purchased new ones.

They also said these tires would have lasted longer had we rotated them more often. We rotated them every time their stupid sticker told us we should, maybe not to the EXACT mile but we went to see them. How much more often should they be rotated?! Never going back to this shop again. Since the other shop I went to rotated my tires for free w. my oil change and said we only really needed 2 new tires.