A friend of mine was booking four rooms at a travelodge in Bath so that we could go to bath for the weeknd to have a spa weekend to celebrate our mothers birthdays. She selected what she wanted on their website and it came up with the total price for the four rooms and it was showing them all avalible so she clicked on the pay button. then next screen she had come up said it had taken the money for one room so she pressed cancel as this was wrong it was ment to be four rooms. It then told her the other three rooms weren't available so its just taken payment for one room.

We are so upset about this because they should not have taken the payment for the one room before teling us we couldnt have the four that we asked for. One room was no good to us and it was the websites misstake but they refuse to refund her money.

They made her believe she could have the four rooms then took the money for one without telling her. Its false advertising and they have stolen her money. We have reported it to citizens advise and waiting to hear back.