i tried to renew my internet security software but kept having problems downloading and getting it to work properly. customer service was worthless. i spent hours on the phone. the product is fairly good but the bad customer service has me switching to another company.

I renewed the subscription for the 2008 version. I have been having problems with the spamtool and their tech support has been giving me the run around since Oct.4, 2007. What few emails I get from them, they keep giving me the same solution to try. They tell me to send them a file report and I do and I never hear anything from them. I don't know if their getting the mail because of the problems I'm having with outgoing mail when using the spamtool. I told them I will not be renewing the subscription on Oct 2008. I never had a problem with their support when I had problems with the 2007 version of their product.