We recently brought our 2004 Toyota Camry to Tri State Toyota in Dudley, Ma for a repair to a damaged moon roof in their service department.
They did a complete (and actually under the ridiculous original estimate) repair in a timely fashion.
When we picked up the vehicle, the next day my wife noticed that something had been oversprayed or left on the console which left white spots/blotches all over the center dash radio/console and also the air bag deployed dash warning lights were on.
Neither of these conditions existed when the vehicle was brought to them.
We arranged a review of these items, brought the car back and were promptly told they did not cause the blotches and could, with a 99 Dollar "diagnostic" fee, turnoff the air bag lights as "obviously" there was no damage to the car or reason for the air bag warning lights to be on! Really? No kidding! That's why we brought it back!
Upon our refusal to pay additional money to correct their damage we were told there was nothing else that could be done...
Yes they did the originalrepair, but what ever happened to the days when a service company actually cared about ther product they maintained? This company seemed far more concerned with their bottom line and denied the damage they caused. Do not trust these people.