Mid November I submitted a claim for 6 tickets I bought.
at the amount of $7200. I sent all the forms. few weeks later the insurance company "TripMate" requested a duplicate of the documents I sent form my Travel agent. Only on Dec 30th My Travel agent got the communication that what is needed from him is the time he canceled my flights. This was the last data needed to finelize the case.
The company says that they take 10 bussness days. I called to check on my claim last week and was told time and time again that it is under review. The person that helped me put " request to finelize the case" which is odd, it was suppose to be finelized. Now when I called back to check on it I was told that the request to finelize it just made 8 days ago and the company have 10 days fom that point.

What I was told is that someone working on it...
The company is just buying time and making money form my money.

Please help me to sort it out?
Dikla Godesh