RE: Tronix Country

I need your help! I watched television one day and saw an advertisement about a computer purchase with tv, labtop and several other electronic items for a low price. I was someone a little unsure about it but I figure” it’s on TV “then it has to be fine.

I called spoke with a representative and explained my concerns and she assured me that I was doing the right thing and that I had no worries. I gave them my bank information and the young lady explained about all the exciting gifts that I would be getting. The process took about 2 hours maybe less that’s how unsure I was about doing it, but thrilled at the same time.

They took the $99 dollars out of my account and the next two weeks they took $59.99 Dollars, this was part of the agreement. I saw the money coming out of my account but I figured, it will take a few weeks before I received my merchandise. I waited another two weeks another $59.99 came out of my account. So on the third $59.99 take out ( almost 6wks) I called thinking I better cancel this because all I see is money being taking out of my account with no merchandise.

I spoke with a representative who upset me that I asked to speak with a manager whom gave me a call. The manager told me that they were waiting for a sales order which I never got. So, the manager assured me that they would not take any money out of my account until they received my paperwork. I agreed! I should of ran! The Manager informed me that he would call me back with a tracking # he did. Once I received the information I called and request that I fax the information which I faxed from my job while Tronix Country was on the phone.

Another two weeks go by no answer from Tronix Country so I checked my bank statement and see that $69.00 was taken out of my account. I called Tronix Country asking why have I not received the merchandise that was promise to me? the representative informed me that they were sending out some shipping information that I needed to fill out. Once I filled it out, send it back and they will deliver the merchandise, this was on 4/12/10. Another $59.99 taken out

It is now 6/18/10 and I called Tronix Country again and they tell me again that on 6-1-10 they just send out the paperwork well it is the 18th, I didn’t realize that it takes 30 days for paperwork.

I request to speak to a manager and was told a manger is not available. I would like to be reimbursed for all the monies that I paid. I need your help!!! I have called and get a line with people saying how great it has been receiving their merchandise but it has been a living hell for me. I had to close my account and have another account that I had to close to stop them from taking money from me again. I have spend over 600.00 and received nothing.