I purchased a BlackBerry Curve 8520 on MTN's PayAsYouGo at Truworths in Cavendish Square on 08-10-2010. On 14-06-2011, I returned the handset as the keypad along with the power button had stopped responding. A fault jobcard was filled out and signed off by both the Truworths dealer and myself with the fault description clearly marked as 'KEYPAD FAULTY.'

On the 29-06-2011, I received a phone call from MTN Century City stating that BlackBerry SA have suddenly and unnotifably changed it's repair policy in that they now refuse to open or repair their handsets. On top of this, I was given a ridiculous quote of R1049 for a 'refurbished' handset. I then phoned the MTN Repair Centre as well as Truworths and was shocked to hear that none of the above mentioned parties were aware of BlackBerry SA's sudden change in policy. I am highly irate as I feel have been conned!

Truworths is clearly contravening MTN's 24-Month Warranty Terms and Conditions as there was no physical damage present at the time it was taken in for repairs. I thus refuse to pay any additional amounts for repairs. Truworths, being the dealer, SHOULD carry out the warranty or replace the handset free of charge!