Tumi

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Category: Services

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United States

Tumi Reviews

lehao July 5, 2011

Do not buy

Tumi is a horrible company to work for as they treat employess like crap. There product is marked up about 300% for a very easy to make item. $600 for a $100 cost item! Don't buy the name!!! Most everything they make is made in China to keep the costs at a minimum. While most items made in China are under Quality control, Tumi products seem to be made too fast and have many problems due to the speed at which they are available. There customer service in the stores is not tailored to the customer. The employees think they are better than everyone.

Liza July 2, 2009

Scam charges

I bought a Tumi backpack based on the lifetime warranty claim. At the time I bought it, they offered lifetime. But now they want to charge $125 for repair open seams by the zipper and strap, and between internal compartment! While I called, they said "we don't offer lifetime warranty, we only offer lifetime service, for a fee".

The service and support is not a good match for their price! If this is the way they treat loyal customer, I am not going to stay with them, and would not suggest anyone to buy a Tumi.