Tumi is a horrible company to work for as they treat employess like crap. There product is marked up about 300% for a very easy to make item. $600 for a $100 cost item! Don't buy the name!!! Most everything they make is made in China to keep the costs at a minimum. While most items made in China are under Quality control, Tumi products seem to be made too fast and have many problems due to the speed at which they are available. There customer service in the stores is not tailored to the customer. The employees think they are better than everyone.