I am in agreement with the other complaints. I have been e filing my income tax with Turbo Tax for years. This year I spent 40 minutes filing and at the end I was charged $29.00. If I didn't give a credit card they would not file my return or I could pay them $39.00 that would be taken out of my return. Unlike the other complaints, I did talk to a customer service rep in INDIA of all places. Nice to know they have access to our financial information. Well I couldn't understand a word he said because his accent was so thick. I was transfered to a wonderful lady in the good old USA. She took care of my problem and refunded my money. BUT the next day, the IRS rejected my return. This went on for a couple of days and was eventually solved. I will not be using them next year that's for sure. If you e file with them DON'T go to their web site to file. You will be charged. There is another site that you go to, don't remember the name of it. That makes it easy huh. Well anyway if you go to the Turbo Tax web site they will charge you for a product. I kept asking them what the product was but never got a straight answer and never received what I was charged for. No download or anything. It remains a mistery to me.