Three weeks ago I ordered an old series complete 5 season of Dark Shadows and they arrived one week late and when we viewed them they were blank. I placed a complain and the customer service person Kimberly Weis stated that they are taped off TV and that they are from China and that is why they do not work. I was appalled that they could sell a product for approximately $150 and provide a damaged subnormal product. She told me that I did not have to send them back because it would cost money to ship back to China and that they would process a refund immediately to my credit card. However I have yet to receive a refund from this company! I do not want other customers to ordered from this company and lose their money as well. This is not a trusted site and the product comes out of China. What can we do as consumers to stop this kind of problem?

Linda