Later part of December I ordered the complete "That Girl" series (16 DVD's) - 5 were defective. Have been trying since February to get replacements - better than 15 e-mails in all. No one knows where they are located - phone number is 1-877-788-7460 - All you get is an answering machine - Don't call and leave message - they won't return calls Last communication from them was July 17, 2007 at [email protected]. Today I tried e-mailing them again, and it was returned by Mail Administrator with a message "Relay not allowed". That could be because I threatened them with a lawsuit. I have filed a complaint with the Federal Trade Commission, and I feel strongly this company should be investigated and blasted from the Internet.