I was surprised when I called to order and wasn't asked for any measurements since these were supposedley custom fit jeans. I ordered two pair in 2 different sizes. I also got the body shaper which was free but S&H was $10. I paid for express shipping since 1 pair was a gift. I mentioned to my daughter I had ordered them and she said she almost called to order a pair but she looked them up on the internet first and there were too many complaints about customer service and refund rip-offs. Smart girl. My package came yesterday and the total charge to my account was $99.95 for 2 pair of $29.95 jeans and a free body shaper. One pair was way too small and the other was not flattering at all. Not only did they give muffin top but they had a huge wrinkle above the thighs. One pair also had a defective zipper and the 33" length is about 4" too long. As for the refund guarantee if you are not satisfied, if you remove the sticker (which is cut in 9 strips so you cannot put it back on) and/or the sales tag which is sewed on the back pocket you cannot return them for exchange or refund. It makes it very hard to try them out because you can't wear them with the tags on. I gave one pair to my granddaughter and an going to try to get a refund on the defective pair, but after reading all of the reviews I don't hold out much hope for that. I will be writing again and letting this site know the outcome.