I ordered a pair of kids black classic boots and paid the extra charge to ensure they were received in time for Christmas. On Christmas day while my daughter was pleasantly surprised she noticed a hole in the boots. I immediately contacted the company by email, as this is the only contact info they provide, thy offered me a 10% discount to have them repaired myself. The site reads Satisfaction Guaranteed unconditionally and advised them of this and then they came back and told me I could ship them back to China to have them repaired at my own expense. Once again i said I wanted a replacement pair and they have come back and have offered a 15% discount. This site is a rip off i would never buy from them and would advise buyers to beware!!!