DO NOT use this website...we ordered a pair of boots on 12/12/09 and my card was charged 12/13/09 with the promise that the boots would be here in 5-7 days...well it's 1/2/10 and still no boots! So my daughter didn't receive the boots as her intended bday present (12/19) or for Christmas...she's highly upset and I am too! I have my tracking number but when I went to the the International service they have posted on the website as their carrier and plugged it in, I receive a message that it's an invalid number...VERY DISPLEASED...it appears to be a ripoff. Like others, my card was charged by "kicksneakers" not the Uggcanberra that I ordered online from. STAY AWAY from this website...I will let you know if they finally arrive...I guess I'm an eternal optimist, but I hope they come.