I received the wrong boots and have been attempting for over a month to return them. The company "customer service" will NOT give me the return address to ship the boots for a refund. This is one of their responses:

"hi,
sorry to hear that, if you want to return it, and you need to pay the return charge, about $40 for one pair, do you really want to return it, we hope that you can think it over, thanks a lot, and could you pls take it to your family, and you can order another, we can give you some discount, what do you think of this, if you want to return it, and it will take so long, you will receive it about after 1 month, do you really want to wait so long? we are considering for you, we hope that you can think it over, thanks a lot
Yours Sincerely
Customer Service"

As you can see, there's a reason they won't give anyone a telephone number to call. Not only do they have a horrible grasp of the English language, they are mathematically challenged as well. They offered me a $20 discount on another pair of boots instead of refunding my $90 I spent on the wrong boots. I'll never spend another dime with this company!