I used this site to order a pair of " Genuine Sheepskin Ugg boots " for my daughter. The boots took just under 2 weeks to arrive and when they did they were clearly not genuine ugg boots. I had them inspected by two seperate experts and it seems that the boots are copies of the original product they claim to be. The material used is not real sheepskin and they did not arrive in an authentic box although they did have authentic looking tags, labels and certificate of authenticity.

I have managed to contact the seller through Brandname Sales Ltd [[email protected]] (link: mailto:[email protected]) and they said they were sorry that I was not satisfied with the quality of the product and that if I wanted a refund I would have to return them at my own expense to China? I was led to believe that I had ordered them from America and was charged in US dollars and that amount varied from the amount they were sold for on the website. I want to ensure I get a refund before I return the boots as I am not confident I will actually get a refund and I will also be checking my credit card account as I believe there is a good chance my card details could be used fraudulantly having now researched this company in detail.

I also purchased some ugg boots from this site. I did eventually get the boots, after about 3 weeks and several emails, they eventually arrived. they are obviously fake, and even have a Made in China label, although they were advertised and Genuine Australian UGG boots. Now the website is no longer available, I have no hope of contacting them or returning the fake boots. Any advice please