When I signed up for the ventrilo server through ugt servers I was excepting a better support group then what I got. I will allow YOU to see what happened. First let me explain that I should have seen this coming. After leaving 2 voice mails on their number located on their site and 1 email through their contact system I got no response back. Here is what happened. I have had this server less then a week (I believe about 4 days). After waiting for the setup to complete (we knew this would take a while from what we heard ugt-servers is slower then most ventrilo hosts) we started to work with getting things setup and starting to learn the control panel as we have never used it before. 3/12 I wake up to find I have absolutely zero access to any of my services. I cannot connect into my ventrilo, I cannot access it via the control panel and I also come to find that the support system does not work, and my details are invalid. What is that all about? I sent an email to billing, and I've yet to receive ANY response. I sent an email to support, and no response back either. I've called, and NO ONE answers the phone. I see that ugt-servers likes to just take the money and run after a customer pays for a server and gets nothing in return. I am very disappointed and unhappy with your services now. This just takes the cake for very bad support, and lack of response. I do not recommend UGT-Servers to anyone, because of this. Buyer beware!