I rented a UHaul Truck from this location. After reserving a truck through their national website, and being given an address to pick the truck up, I had to travel to 3 other locations before I was able to find, or get help to find the correct location. I rented the truck at 6:30pm. I called the location the following day at 6:45pm. I spoke with the gentleman who checked the truck out to me. At that time I explained I didn't know that I was going to make it by 7pm. He told me not to worry, as long as I have the truck there before 7AM, I wouldn't be charged additionally. I received my bill and was charged additionally.

I called the location. The GM Susan Fuller answered the phone. I explained what had happened and that I'd been over charged. She proceeded to explain that I was trying to take advantage of the situation, and that she had no more time to talk to me about this petty matter. I asked if there was anyone else that I could talk to, and she told me that she was the GM/owner, and that there was no one else.

I am looking for an apology for bad customer service, as well as a refund for the charges of overages of $49.11.