I order a trial sample for $4.95 shipping and hadling and was billed $6.95 and $37.50 on my credit card and I have never received this product. I managed to call the phone number and they didn't even show the amount that was billed to my credit card and said that I would have to write away to some other head office. This is the number and address that I found. contact Customer Service at 866-540-9633. Send to: Attention: Returns Department PO Box 1158 Pleasant Grove, UT 84062 866-540-9633.