Mileage Plus customers are treated like second class citizens. I travel frequently for work, but my organization's policies do not allow me to accumulate miles. So most of my miles come from purchases. My complaint is about the few number of available awards seats, the number of miles needed and the customer service when booking and making changes to awards tickets. It's as though I am trying to get something for nothing when in fact Miles Plus is UNITED's program and not my personal work around to paying. Miles Plus customers are in fact United's best customers, simply by the nature of the program. Hey United, try thinking of us in that way.