I have been calling this insurance company in reference to a rental car. I was in a car accident with someone who has this insurance. First, they will not pay for your rental car up front; you have to submit a rental car reimbursement. Therefore, I received a rental car and I had to pay almost 250 dollars to rent a car for five days. Once I returned the car and received a receipt, I faxed over my receipts from enterprise. I spoke with someone who was rude and wanted to rush me off the phone. I asked them if they received my reimbursement papers and they said yes. I called a couple of days later for the status on my reimbursement and the person they did not have it on file. I had to re-fax the papers to them. I called back to verify they received my information and the girl that answered the phone as if I was inconveniencing them. 2 weeks later, I received a check in the mail from the insurance company, which was not the amount for my rental car reimbursement. This process was supposed to take two to three businesses days. I never spoke with the adjuster or anything. This insurance company has been my worst nightmare, should not, and should be in business. I pray nobody else have to deal with this insurance company.