I called to cancel free 30 day membership, then when I call, recording tells me they will be with me in 7 min. ( it was saying this for about a half hour) anyway before two weeks they already charged me the monthly charge, then when I call to" simply cancel" the membership( as it says on thier info they send)they tell me now that they have already charged me and now I have to fax them the post date on the letter that came and and an order detail number plus to a certain person. well I should not have to go thru this nor should anyone else!