A "Ken Stewart" called me at work repeatedly and left a message with my co-worker that he was collecting a debt. He finally stopped calling at work after I called him at home and asked him to stop. He was at least nice, however on May 12, 2011, I called this collection agency to work out a payment play. The first lady was nice, but she went ahead and pulled up my credit bureau report without my permission and proceeded to tell me that I had two other credit cards with limits available to use to pay off the bad debt. She then transferred me to a "jeannette levy" I doubt if that was her name. She had a thick accent and was hard to understand, she instantly become rude, insulting, and arguementative. When I argued back, she pushed one of the keys on her phone in my ear. I yelled "hey you listen to me, knock off your stupid games." I called back and some other foreign sounding guy answered, I asked for Ms Cross, the first lady I talked to and he wanted to know if I had her extension, I said no, so he said he would transfer me. He came back on two more times just to tell me one moment, then the rude Ms. levy came back on. "oh yes, you're the one who started yelling at me." I told her nice trick with her number key in my ear and that I was filing a grievance with Citi Bank (the original debt holder and the BBB."