I attempted to cancel my account with Netzero some several months ago. First, it was difficult to figure out how to do. Once I did, I sent an email in the manner provided for by the company telling them I wished to cancel the account. The account remained open and I simply ignored it as I knew my credit card would no longer pay. I expected Netzero to cancel the account but, instead, I received a bill from the United company.
This is an uacceptable manner of doing business. It should be no more difficult to cancel the account than it is to sign up for it. All of the time I was customer, which was for quite a while, I always paid timely. The only time there has been an issue is when I attempted to cancel the account after signing up for internet service by a local provider.