I ordered my wedding gown from Nordstrom.com. It was to be here May 15th. only It never got here. Turns out UPS sent my wedding dress to the wrong house and some women excepted my package. I went to every house on my street trying to find my wedding dress and knowone knows anything about it. I need the driver to remember where he brought my dress to. I dont have time to get another one.

Cliff notes:
1. UPS memo request me to leave a cheque payable to shipper in order to receive package
2. A cheque is made out to shipper
3. I come home and see my package
4. Receive another note requesting a cheque
5. Receive another note stating I need to make a cheque out to UPS, not shipper
6. I leave cheque payable to UPS
7. UPS guy calls me saying I need to make cheque payable to UPS. I say I did.
8. I get an invoice requesting money for UPS
9 I call CSR, she asks how I want to pay. I tell her the situation. She tells me her notes say a cheque is being processed.

Conclusion: UPS made mistake, keeps asking for money. CSR is careless, almost made me pay them twice.

Long Version:

I had a package delivered to me when I was not home, so the UPS guy left a memo stating that he would leave the package the next day if I write a cheque for customs brokerage. It stated, “Make cheque payable to the …” and he checked the box that said “shipper” and not “ups”.

I prepare the cheque to his request, leave it out along with the UPS memo for him to pick up the next day. When I come home from work, I see my package at my door.

Couple of weeks later, I get another UPS memo on my door stating that I need to pay for customs brokerage. It did not state any other details. I ignored it, since, I got my package and had given ups a cheque. A week after, I get another memo, this time the UPS guy gives me the details: “You had made a cheque out to the shipper, we need the cheque payable to UPS” “We will return on: Monday” So now I realize that the UPS guy made a mistake the first time and chequed the wrong box. I made a cheque out to UPS and left it and the memo out for them to pick up.

One week later, a UPS guy calls me stating that he had left a note for me and he had not received the correct cheque from me. I fully explained the above. He said OK and hung up.

Recently, I got in the mail and invoice for the custom brokerage amount. I called UPS Canada, they asked me for the invoice number. After I gave it to her, she asks how I would like to pay. I explain the situation above. Then she IMMEDIATELY says that her notes say that a cheque has been received and is being processed. I can’t believe how she had not payed attention and was so close to making me pay twice.

In the end, it was a not a detrimental experience, but the lack of attention to detail, carelessness or incompetence has made me think twice about trusting them with any package or payments. Next time I will use DHL or Fedex just for less headaches.

PS They still have my cheque that was made out to the shipper. If they like driving to my house so much, they should drop it off so I don’t need to worry about it getting cashed out. Also still wondering if the correct cheque will ever get processed.

I have been reading many of the complaints that are included in this site and would like to share and sympathize. I worked for UPS from 1985 until 2002 as a delivery driver. UPS changed dramatically after the death of its founder Jim Casey in 1987. From that day forward nothing mattered to management other than the almighty dollar. Customer service is a joke. Employees are treated like slaves. Working conditions are third world at best. UPS had a solid reputation during the late 80's and early 90's but there was a dramatic shift to the bottom line at all costs. Early on management was promoted from within but as all companies move toward a lower wage this trend stopped. This is by far the worst place I ever worked in my life. Supervisors who are in way over their heads is the norm. Safety is a afterthought. Most centers need to be audited by OSHA. But employees who speak up or take action are targeted for suspension and termination. Work weeks of 55+ hours for drivers is a regular occurrence. Let me explain in detail. As a driver you could start work at 8:30am and will not be off the street until 9:30 or 10:00pm. Fatigue is commonplace. During my time I nodded off routinely when I was driving. Safety at UPS is a smokescreen. Prozac is taken like candy by drivers, divorce is ramped, hypertension is common, production levels are unrealistic, management is unskilled and combative, and injury is considered weakness and lazy. I spent 17 years at this "hell hole" and was paid very well for my services. But I came to the realization that it was just not worth it. I quit and am happier for it. Most complaints that you may have are a direct result of a poorly managed company where stress is used as a tool for greater production, no matter what the cost to employee or consumer.

I just cannot figure out what is going on with this company (UPS)? They used to be one of my favorite means of shipping. I always received my packages 2-3 days like clockwork for years. Now they're just awful! The 3 out of 4 of the packages I had shipped to me this past month (Dec-Jan 2009) through them were "Rescheduled" and arrived late. From here on until something changes I will use any other shipping service possible until they get their act together. Most of these items I needed right away and it literally ruined my whole week having to wait over the weekend until the next week to get them!

Well here it is 1/1/09. My packages which went out for delivery 12/22 still are not here. After no less then 50 calls to the 1800 number, 25 emails, 4 visits to the customer center, nothing. Not one person at UPS can call or give me a phone number to anyone at the Portland depot. They claim they will be caught up by 1/2, tomorrow. They took last weekend off, did not deliver last friday 12/26 or today new years. So thats 5 days of non delivery while people here wait for xmas gifts and much needed inventory for their business's. Bottom Line, UPS does not care one bit about me, you or anyone. I have contaced every local news station in Portland, consumer affairs and the BBB. The storm ended on xmas day and the post office has delivered every day since.

Oh, did I mention UPS delivered here 3 days this week? Thats right, not the late boxes, new stuff. No one at UPS can explain that either. So now 11 days later, I still do not have my inventory which is costing me customers as I have to refund orders that were to be delivered by xmas.

And still, not one person at UPS can tell me when the boxes are coming, not person at UPS from Portland can be called as the phone numbers to the depot here are at a higher level of secrecy then who killed JFK.