When did ups start charging an out of area charge with each box. I went and shipped 3 boxes and thought it seemed rather high. The reciept they give you now shows a breakdown. The first thing I noticed was a 5.00 charge per box for out of area. Then the fuel charge which don't ever remember having to pay. I think if your paying for fule what difference if you are shipping out of area or rural. What the heck...

My father passed away and in his will, he specified that he wanted to be cremated and his ashes spread into the Pacific. The urn seller shipped it out UPS and it was supposed to be here in Atlanta Friday, January 8th. The funeral "service" was to be Tuesday, January 12. Well, the weather was unusually cold; actually, below freezing. UPS did not deliver on the 8th, and I'm ok with that. They did not deliver on the 9th, and I'm still ok with that. Here's the problem: When I asked where it was, NOBODY could tell me! I didn't have the tracking number, but I supposed having that info cross-indexed with a client's name would be just too much. When I did get the tracking number to locate the item, it was in the warehouse, which I am STILL fine with. But HERE is where I was livid. I understood that UPS might not want to take the chance on icy roads, so I asked to come pick it up. I was told that they had to attempt deliver FIRST BEFORE I could go get it. The urn got to me at 5:30 Monday evening. Suffice it to say, we did NOT have the service on Tuesday. Not delivering the urn was ok, but refusing to allow me to go get it means it will be an even colder day in Hell before I allow UPS to have ANY part in an important matter.

I requested a letter by overnighted (assumed FedEx was shipper!) The charge was $33.00 for next day 10:00 am guaranteed delivery. I waited until afternoon...apparently my apartment number was missing. I live in a 4 plex! Driver could have easily established which unit (my phone number is listed on slip..I think they should make the effort with an expensive overnight delivery!)

I was told it would be available by 6:30 pm..This location is an hour drive for my home. The driver was not back until 7:30 pm! I requested a refund to no avail. The attitude of the customer service rep, as well as the supervisor, was very poor! I have experienced more professionalism with Federal Express.

I had a delivery that was lost (a laptop computer that I ordered from MacMall, who is also to blame in this mess) on August 14th, now 11 days ago. I've tried everything in the world to try to track my package, or get proper compensation, and it has literally been a comedy of errors and incompetence. But it's not funny anymore. The story is too long to write, as I've been documenting this mess, and the list of screw-ups and idiots is over 30 items long. I've had no fewer than 30 phone calls, repeating myself, still, to NO avail. Get it write UPS. This is not fair. I ordered a computer. I want the computer. Fix this! Brown - you know what you're doing for me? You're giving me a damn ulcer. Figure it out!!!

I ordered some things from a nursery... 3 trees... I get delivery here all the time by UPS and often they screw it up. This time, the idiot couldnt find my address. No calls for directions from him or anything! I called the office 3 TIMES and gave directions.. Still a no show. Last call to them they said they would re schedule delivery on Monday.. that waould 4 days from the supposed delivery date. These are LIVE trees! and cannot be in a box that long. I told them to foget it, I would pick them up myself. I paid 50.00 in shipping charges and then have to pick them up myself? Well, the next day I drove out to get my trees... This is in Sallisaw Oklahoma. What do I find? Locked doors. So I walked around to the back loading dock. No one. I started calling out hello!! Finally I found a guy hid out in a small building. He took my shipping statement and went to find my parcel.You wont believe what we found there at the Sallisaw UPS Depot. There were packages strewn everywhere around laying in the dirt, tossed under a picnic table and even out in the parking area (gravel and dirt in behind the UPS depot where they load trucks.) I picked a couple of them up, and they were full, taped, and addresses on them for shipping. And here they were tossed in the dirt, gravel and hot sun, just laying out there. Anyone could just walk off with them. Not stacked up, not in a neat pile... I'm saying it looked like they just threw them out and left them lay where they landed. No wonder UPS is always losing packages for people!! Its probably stuck under a bumper or a wild dog drug if off somewhere. I couldn't believe it! These people need put out of business and they have lost me as a long time customer. I have always shipped UPS and I do alot of shipping with our business. No more!