Guaranteed delivery of 10:30AM CST. Driver failed to deliver, with the reason being missing suite number. The suite number is on the shipping label. The response was the driver has returned to the station and will deliver on the next day, and the compensation offered was the refund of the shipping costs.

The delayed delivery cost far exceeds the cost of delivery.

Bought electronic item on ebay. It was shipped via U P S & extra insurance from a separate company was purchased to cover the $589.00 item . Item was damaged in shipment & claim filed . U P S said they only pay insurance claim to SHIPPER & that I must send item back to shipper . This was done & shipper was PAID . Then shipper would not reimburse me any money & would not return the item . U P S was no help as they FULFILLED their obligatuion .

The seller of the item turned out to be a thief also as promising to send money & later promising to send item were just lies .

I paid $78 for next day air shipping which is supposed to get to a place by 10:30a.m. . 11:30a.m. rolls around, I call customer service and they tell me that there are zip code exceptions to that guarantee. I use UPS World Ship software to process my orders and there was no indication that this zip code was an exception. So, I paid $78 for a service that I could have paid $8 for and it would have been delivered at the exact same time. The supervisor I spoke to told me its my fault, I should have known, and she will not refund the difference. What horrible customer service UPS provides and unfortunately its not up to me to cancel our shipping account, or else I would have instantly. I recommend never using UPS, go with FedEx or DHL.

I was visiting my Mother in Arizona for my birthday and Mother's Day. When I was packing up all my belongings, I realized I did not have enough room in my suit case to take all the gifts and items I bought, and the presents from my Mother and sister. I decided to ship all the gifts home. I decided to put insurance on the package, because I have had packages in the past come and items would be broken and damaged. I didn't even think for one minute about the possibility of it never even showing up.

I now wish I had insured the package for the whole value. I paid $29.86 for the insurance and shipping. I shipped the package on the 8th of May and it was to arrive at my home by the 14th of May. Well it never showed up. I call UPS and they told me that they delivered the package and place it on my front porch. I find that hard to believe. I am a stay at home mom I would have known if they came by.

I reported the claim and I waited and waited. Finally after about 6 weeks I called UPS again. This time I talked to a supervisor. She took a statement from me in regards to the contents of the package. She then informed me they would have to send a UPS driver out to my address to verify shipment. I was to wait a week and call back.

I waited nothing happened . We are now in June I called UPS again, and this time they told me they had no information on a claim and I would have to start over. I was very angry. I waited again for the driver to come to my home He finally showed up in July. I called the UPS again, because they told me I could now file the claim. WRONG I was told that I can't start the claims process the company that I shipped the package from they are the ones that have to start the claims process. I was so angry I almost gave up. So I waited and waited. I heard nothing. I finally got a letter in the mail in November claiming that they could not locate the package, and I need to turn in a inventory list with receipts to the shipper. I called the shipper and they FORECLOSED. Can you believe that.

Now we are in December I told UPS about the store closing. They informed me that I had to start over. I had to turn in a request for me to file the claim since the store is no longer in business. I was told to wait until I was contacted. I waited and waited. NOTHING I called again in January, once again the information on there system just kept saying my delivery was left on my porch. I ask for a supervisor who than informed me that I had to start the claim again. They sent a driver out to my house AGAIN, and then told me to wait a week to check on my claim. February, I called in again to complain that all the items I told them were in my package they only put 2 on there report. I sent in all the forms, receipt, and shipping information. They told me they would get back to me. I called again now we are in March they told me they are going to pay the claim, but not for the full amount because they only give back what UPS charges for shipping not for the whole total.

We are now going on a year since I sent my package. I had over 2300.00 worth of stuff in the package. I am out at least 850.00 $ because I never thought my package would not show up. I have missed work to deals with this. I have had so much stress. This is April I still have not received the check for my replacement claim. I am not even sure if it will ever come. I will never use UPS again. I feel they dragged this on. I had everything they requested and I bet they were hoping I would just give up.

Remember to ALWAYS keep all your receipts and shipping information. If a package does not show up at your home call the shipper and have them file a claim ASAP. keep calling and don't give up. Do not forget when you ship a package make sure you put the replacement value on the package, and request that someone has to sign for it.

UPS has a policy of manipulating shipments from infrequent users and adding back door charges for problems that do not occur.