I was on hold for over 45 minutes trying to talk to someone about my service contract. My treadmill has needed service several times and each time I call UTS, I wait over 45 minutes on hold before talking to someone. I've spent hours on hold and they are unable to fix my treadmill. I've had the roller replaced, deck replace twice, motor, walking belt and the drive belt replaced. This treadmill is a piece of junk and the UTS doesn't help!!