I love the University of Phoenix, with one exception, FINANCIAL AID. I had a financial aid advisor that refused to do his job correctly, and treated me as if I was retarded when I would ask questions about my refunds. However, my beginning advisor and my academic advisor more than made up for his lack of intelligence. The only problem I am having now is no one seems to know when they are going to get my refunds back to me so that I can take care of my bills and get my new computer so that I can continue attending class. It is extremely frustrating for me, but I do feel that my new financial aid advisor is just as frustrated with the situation. She is always patient with me, and gives me the best answers she can give me to the best of her knowledge. It's just so frustrating and aggrivating, knowing that the excess money the have from my student loans is MY money, I have to pay it back, but they feel that they can hold on to it for as long as they want.