UPS
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Category: Services
Contact Information
El Paso, Texas, United States
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UPS Reviews
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Savemenow
November 19, 2009
Never again
UPS ***!! I will never use them or deal with anyone who does use them. I watched this driver pass my address, slow down and then ***. Tracking showed that my address did not exist (it has since 1950!). I called his supervisor and they told me my pkg would probably be deliver the next day. I was actually transfered to Guatamals at one point and was told if I didn't like it, i could hang up. My pkg was transfered to another city 3 hrs away after I spoke to the mngr! Next day the driver is still claiming my address doesn't exist. Horrible horrible service. I spoke to 10 people over the course of 2 days and i still don't have my pkg! NEVER AGAIN!
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Doono
November 19, 2009
Be careful
I had a package that was too large for local UPS so she gave me a phone number to called for pick up by UPS. Driver couldn't get down my road because the rig was 2 big, so I drove it to his truck. (All of this is pouring rain). He loaded and I asked how much it was going to be. He said they would send a bill.
I got the bill. I had priced the shipping at an average of many sites that sold the goods so I wouldn't be too high or too low. Thus the price, instead of $70. was $586. (upon receiving a bill). I called and they said "did you get a shipping quote?" No, I did not. Had never heard of such a thing and had been through 3 customer service agents before it was shipped.
I mentioned that we get these shipped to us all of the time for $70. and I couldn't believe that there wasn't a mistake. The reply inferred that if I set up an account, I would get discounted rates. But, since I didn't have an account, they could only lower %60 to over $200. Still more than the value of the item.
So, I realize that UPS has various rates that they charge for any item and that they don't see the discrepancy between $70 and $583 as being a big deal. BE CAREFUL. Average consumers are being marked up tremendously!!!
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Canadian BORAT
November 16, 2009
UPS customer service - noble prize
UPS should be awarded noble price in cheating the customer. Please see the email exchange from UPS. No action on the SOB driver. He may be their star driver.
---------------------------------------------------------------------------------------------------------------------------------------------------
Dear Bharat,
Thank you for your e-mail. Our records indicate that your concerns were forwarded to your local delivery center for further review. We show that our center contacted you back on 11/13/09 regarding these issues. Please check any messages or with others at your location if you are unaware of this contact. Be sure to let us know if you need further assistance.
I apologize for any inconvenience caused by the delivery.
Please contact us if you need any additional assistance.
Duane D.
UPS Customer Service
New Shipping App Lets You Track, Ship, Locate UPS; Ship Directly From your iPhone. For more information visit www.ups.com/iPhone
Customer (UPS E-mail Communications) 11/13/2009 04:45 PM
Your Name: Bharat Prakash
Your E-mail Address: xxxxxxxxxxxxxxx
Support Category: Tracking
Support Topic: Package Delivery
Are you the ...: Receiver
Your Telephone: xxxxxxxxxxxx
InfoNotice Number: 928172336850
Ship To Address
Company or Name: Bharat Prakash
Contact Name: Bharat Prakash
Telephone:
Ext.:
Country: Canada
New Delivery Address
Company or Name:
Contact Name:
Address Line 1:
Address Line 2:
Address Line 3:
City:
Province:
Postal Code: l6m3s7
Telephone:
Ext.:
Country: Canada
What is your question or comment? I had scheduled the package to be delivered today November 13th as I had taken off work so that I do not miss the package. Earlier UPS had tried to deliver the package on week-day twice.
Today the tracking says that the driver came at 2:00 pm but there was no one in the house. I have been waiting for the package all day and I was in my front yard from 12:30 till about 3:00. No UPS driver came to my house today. Please make sure the drivers do not lie about the delivery. What happens now ??
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Bohdan Borowik
November 7, 2009
charging $700 for shipping
November 6-th 2009
Bohdan Borowik
43-309 Bielsko Biała, ul. Argentyna 20 A
phone +48 604 875 247
UPS, USA
Re: # H809 6720 466
Unfair fee $700 for Shipping 1 parcel of 10 dkg over 1 month
Dear Sirs,
I ordered electronic parts from Maxim-Dallas, value of that was $70. Parcel shipments was handled by UPS from Maxim Dallas US. The Sales Order # 751207.
Because it is for academic use, I was assured by custom office in Poland that it is free of charge, but they charged me for UPS shipping: with $700, which is 10 times value of the part itself. Electronic circuits weights 10dkg The order confirmation date is Oct 1st, 2009.
Could you please learn, how much the UPS in Poland charges for shipping.
Thank you in advance for your help and attention.
Bohdan Borowik
Technical Academy of Bielsko-Biala
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Blake6868
November 5, 2009
Service
I went in to this store hope for a great experience and quick service, but it was the complete opposite. When I entered the store the 2 employees was on the computer and treated me as if i was an bum on the side of the road. This was my first experience and my last. As much as UPS employees make and how much more they cost compared to USPS they should treat their customers with respect and loyalty.
Thanks
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Pankaj Joshi
November 4, 2009
Lost Package Refusal of Claim
Sent 2 Money Gram money-orders worth $750.00 from Salisbury MD to Aurora IL on 10/16/2009 by tree day ground service.
UPS lost it and refused the claim saying it will only re-imburse the cost of paper!!!
Not only they lost my $750 but also refusing the claim on flimsy ground.Will make sure to take them to court and let all the businesses in the Salisbury Mall and all my customers know about this company!!!
(All proofs provided to UPS)
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October 30, 2009
Left package in the pouring rain
I waited all day for a laptop and found out at 7 pm that the package was missed at the UPS facility.(put on the wrong truck is what another UPS driver told me.) The next day it was going to rain so I put out a large tote and left a note on my front door to please put it in the tote.The next day the driver left the laptop in the pouring rain but fortunately I got out of work early and the shipper was smart enough to double box the item. If they were too lazy to put it in the tote they should have at least put it in a plastic bag.The outer box was soaked.Does anyone know the number I can call to complain?Their web site is a joke.
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zimexlady
October 17, 2009
Damaged/stolen goods
I shipped nine cartons containing household goods, 7 had minimum (automatic) $100 insurance, Two were insured for $300. Three boxes had been opened and goods stolen, the two insured for $300 (original artwork) were damaged. I tried to FILE the complaint on line (yes, there is a form where you enter the tracking numbers) and up popped a message on all numbers "This shipment is not eligible for insurance claims". I EMAILED customer service, was told the cartons had to remain "as is", i.e. UNPACKED until a claims agent could be sent out...unknown when that would be. I needed my clothes, at least those that were not stolen. I TELEPHONED and was told "until an agent arrives, we cannot settle your claim". I was in a one- room efficiency apartment with five damaged large cartons and could not even walk around. UPS makes it impossible to file a claim, much less collect. That was eight months ago, no agent has ever contacted me. I finally had to unpack and toss the cartons out in order to LIVE. UPS is a rotten company. I ship FED EX now with no damages nor stolen goods. A neighbor told me UPS lost her heirlooms and went through the same non-claim nonsense...no claims for her either. Someone should investigate UPS practices and policy lies.
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HD99
October 16, 2009
Long Delivery Time
I dropped off a 3lb package at a UPS store on Oct 6 '09 that was headed to Chino, CA(from Houston, TX) via UPS Ground Service. Ground Service takes 3 days. It is now Oct 16, 8 business/10 calendar days later and the package has not arrived and is still "in transit". And to make things worse, the package left TX, got to Arizona, and was sent backwards to TX again before it went to CA. How does that make sense?
I paid for 3 day Ground Service to CA using their trucks. . I did not choose the 2 week, 4 horse drawn stage coach shipping option.
This is inexcusable and ridiculous.
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truley mad
October 15, 2009
items returned to sender
I had a dispute through Paypal for items that were purchased through ebay. The sender sent the items to me and UPS attempted delivery the first time I was not here. The second day I was not home and they left the info notice. I signed the form for them to leave my package. On Friday I come home that day and find out that there is no package but there is another notice on the door stating that I have to go to pick it up. I immidietly call to find out why the driver did not leave my package. they said they would redeliver on Monday. Someone even called me on Saturday to confirm delivery on Monday. Nothing delivered then either so I call on Tuesday they state that will deliver on Wednesday. On wednesday nothing so I am all fired up and come to find out that Thursday my items were back to the sender and the rep was so freakin rude. Paypal issued a refund($275) because he attempted delivery and so I am out of items and no money because of STUPID UPS. I will not ever use them AGAIN!!! They tell me that there is nothing that I can do against them???? If anyone knows of anything I can try please help!!!
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