Tracking Number 1ZY766V13995017811

I am very dissatisfied with UPS., I pay to the sender for delivery the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October.

I called many times to UPS and confirmed that the package arrived on October 8th . With this confirmation I proceed to bought my ticket (flight) to Peru on October 11th 8.00 p.m. need to be at the Airport Los Angeles. The package did not delivery on Thursday 8th. I called to UPS and indicated that the package was returned to Florida. All the Supervisor did not know Why the package return to Florida.
I contacted Sara, 800-292-3013 and She confirm that the package delivery to me on October 8th, Also I let her know that I will trip to Peru on Saturday 11th at 8.00 p.m. by consecuense I am not able to received another day. I tried to contact with Sara at the phone above mention why I didi not received my package on time. She never answer the phone and never return my calls. Also I spoke with many supervisors, and confirm that the package is going to deliver on Saturday 11th. NO WAS TRUE!!!
I could not lose my Ticket. UPS does not tell the truth. UPS mistake with this shipment??????

The errors that UPS do the users need to pay or lose my flight?

Never again will be use UPS.
UPS has to be more seriousness and responsibility in their shipments.

Please investigate and follow the shipment. Why returned to Florida?

Maria Esther Mobley
[email protected]

Tracking Number 1ZY766V13995017811

I am very dissatisfied with UPS., I pay the sender for send me the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October.

I called many times to UPS and confirmed that the package arrived on October 8th . With this confirmation I proceed to bought my ticket to Peru on October 11th 8.00 p.m. need to be at the Airport Los Angeles. The package did not delivery on Thursday 8th. I called to UPS and indicated that the package was returned to Florida. All the Supervisor did not know Why the package return to Florida.
I contacted Sara, and many more supervisors, Also, told me I was going to deliver on Saturday 11th .
I could not lose my Ticket. UPS does not tell the truth. UPS mistake with this shipment??????

The errors that UPS do the users need to pay or lose my flight?

Never again will be use UPS.
UPS has to be more seriousness and responsibility in their shipments.

Please investigate and follow the shipment. Why returned to Florida?

Maria Esther Mobley

UPS IS TERRIBLE. I originally ordered my Iphone from Rogers on the 29th of August, due to back orders it was not shipped untill the 9th of september. Okay I can accept that. The package was supposed to be delivered no later than the 14th of September, and after tracking it online, I waited all day for the package to be delivered. IT DIDNT COME. I called the shipper, had a track and trace placed on the package and 10 days later, find out that it was LOST (which I think is a load of crap!) I ordered another phone, and it was sent right away. On Friday October 2nd the message on UPS.COM was - 02/10/2009 20:37 THE PACKAGE WAS MISSED AT THE UPS FACILITY, UPS WILL DELIVER ON THE NEXT BUSINESS DAY - So I called UPS this morning to find out if it going to be coming to me today, only to be told that they have no idea if it was loaded onto the truck, but "They will send a message to the distribution centre to find out what is going on and have them call you back" Which again is a load of crap. I have been calling them every hour, on the hour to find out if I have to sit here and wait all bloody day again, only to have the package NOT show up, or if it is going to be delivered tomorrow, either way, I dont care, just send me my bloody package. At this point, I am not holding my breath, I am wondering if they even have it, or did it get "lost" again. UPS IS TERRIBLE, THEY LIE TO CUSTOMERS ONLY TO SATISFY THEM, THEY ARE LAZY, and The worst part is that UPS CANADA has no corporate number you can complain to. I WILL NEVER USE THEM AGAIN, If any company says they use UPS to ship me anything, they will lose my business. Only if we all boycott UPS, Will companies start using more reliable services like Canada Post

I ordered from a catalog, one week later I received a recording from UPS. The recording informed me that me package needed a signature and it will be delivered on 10-01-09 between 8 am and 7 pm. I waited at home the entire day and no package. I used the traking system and it showed it on time to be delivered 10/01/09. Now I guess I waste another day sitting around waiting for my package.

Not happy

Cliff McDonald

I live in downtown Boston. I don't have a car, and I'm a full time law student who also has a part time job. I walk home from school and take public transportation everywhere. I purchased a $119 piece of workout equipment from Dick's Sporting Goods online (which, when you're a student, is a significant purchase) precisely because I do not have a car. I went home to visit my parents over the weekend and come back on Monday to find two notices on the door of my apartment building that UPS has tried to deliver my package. The final delivery before they send it back will be on Tuesday from 2-5. I have a note on my mailbox specifically instructing carriers to leave all packages in the vestibule, and Dick's never indicated they were sending the package certified (requiring my signature) so I called UPS customer service to see what's up.

It's UPS's policy not to leave a package in downtown Boston in an apartment building when the area is unsecure, such as a vestibule that is left unlocked at all times with no supervision. This makes sense as I have actually had things stolen before out of an unlocked vestibule two locks away. So I said to them that I would be happy to send them something IN WRITING releasing UPS from all liability if the package is stolen. That wasn't good enough for them. So I said fine, can the guy come some time after 5 because I am in class for most of the 2-5 window they provided. No. OK, can they schedule a different day? No, unless I want to PAY A FEE. Can they at least ask the driver not to make this the final delivery and to keep trying until he gets me? No.

Fine, I said, I will pick it up. Since you, UPS, are a company specializing in ground transportation, surely you can send the package to my nearest location for pickup. NO. The package is at their Watertown facility (which does not, mind you, take incoming calls) and I would have to pick it up there. I explained that I don't have a car, and while their magic system informs them it's only a 4 mile trek, in Boston with no car getting there is extremely inconvenient - especially when you're a full time student with a part time job and no life. Nope, not willing to accommodate me.

I spoke to the customer service rep, his supervisor, and her supervisor/the supervisor at the Watertown facility. They said that Tuesday they will "try" to work with me. No guarantees. I explained I get out of class at 4:10 and will have to walk home, and that since I am on foot with heavy books there's no way for me to guarantee when exactly I will arrive. She said that they will call me tomorrow to see about coordinating it so that I can meet the driver somewhere on his route to pick up my 30 pound package and carry it home myself.

How incredibly service-oriented of them.

They're the ones providing the service. I'm the one paying. And yet I'M the one who has to go out of my way to accommodate their busy schedule? Oh, and apparently I'm also expected to leave my phone on all day eagerly awaiting their call except that I'm going to be in class where I have to turn my phone off.

My favorite part is that I called Dick's Sporting Goods and there's nothing they can do. If the package is sent back to them they will resend, but only by UPS. Nice.