Boxes so damaged that product was falling out of them. Products were broken, scratched and had paint chipped off finish. I took pictures of the shipment because I could not believe how they treated my order.

This company has no consideration for there clients. I will never ship with them again, nor will my company. Out of 10, I give them a -10 in service and quality/care for my order. That gift will not be here for the holidays, Unhappy holidays to you UPS, because you ruined mine!

Shipping with them was a mistake! BEWARE!

On October 24, 2007, while I was working out of town, my husband brought my computer to The UPS Store and paid to have it shipped to me via next day air ($161.88). When the computer did not arrive at my hotel in Atlanta GA on October 25, I called my husband and then UPS. UPS had no record of picking up the package and suggested I call The UPS Store. The UPS Store initiated a lost package trace. For about a week we feared that all of my translation work and business records were gone for good. The following week, my husband came home and found a notice of attempted delivery. The next day, he picked up our computer at the local UPS distribution center. Apparently the local store employee had painstakingly covered up all the air mail stickers from the previous shipment with white tape and affixed all new new air mail stickers. The employee apparently also covered up the new "ship to" address with white tape and left the old "ship to" address intact, which resulted in the computer returning to my husband in Detroit instead of reaching me in Atlanta. After repeated visits and phone calls to the store, repeated phone calls to UPS, and repeated phone calls to The UPS Store corporate office, I was told that UPS had issued a refund to the local store on November 12, 2007. On November 29, I filed a formal complaint with The UPS Store corporate office since I had still not received a refund from the local store. On December 10, after hearing nothing from The UPS Store, I called the corporate office again and was told that the local store would be issuing a refund sometime this week. Both the corporate office and the local store were unwilling to offer any type of compensation for the hours I had spent trying to obtain my rightful refund, not to mention the days of anxiety I spent thinking I would have to rebuild my records from scratch. I learned my lesson about shipping anything irreplaceable, but I will never do business with UPS, The UPS Store, or Mail Boxes Etc again! When other companies ship to me, I will choose any option other than UPS.

UPS-what a joke. We ordered several items all from Best Buy and UPS delivered 2 of the 3 items and left them on our front porch and also left a note attached to our door that the 3 rd item required signature and in person for delivery and they would return on the Monday 8-4-08 between 2-5. My wife stayed home from work that day for the delivery and no one ever showed. I called later than evening to see what happened and was pushed around the people loop once I got of the voice mail loop and each person connected me to another and another and finally I talked with someone who seemed concerned. I should have known better but I gave him a chance. He said the shipper did not require a signature and it was strange the driver did not leave allt he packages and even stranger they never showed up on Monday. There tracking voice mail and on line said the package was delivered but it wasnt because my wife was waiting all day and since they said they require a signature we know it was never delivered. The person was named Greg Winton with UPS. If you ever get him, he will see nice and helpful and then that will be the end once you hang up. He told us to call him if we did not hear from anyone the next day, which of course we didnt and then we did call him, 5 days in a row, leaving voice mail on his line each time with no return calls. The drama goes on and on and we still do not have our package. The worst company in the world.

I am in the process of having the worst customer service experience I have ever had with any company. I missed my initial delivery yesterday, and as given a redelivery window of today between 10:30am-2pm. Beginning earlier than 10:30am today, I have been waiting for my packages. It is now 6:30pm and I after multiple assurances that my packages will be delivered by the 7pm end of day if I would just be patient, I have just been informed by your customer service center that the (and I do in fact quote) "have no idea" where my packages are. To give you a little perspective of the day:
10:00am: Speak with a driver delivering packages to my next door neighbor who states that he attempted the delivery yesterday, but did not have room on his truck and believes the packages will be coming on another truck today. He also assures me that I will have my delivery by 7pm (end of business day today).
4:30pm: (this now being 1 1/2 hrs past your approximate delivery time) talk initially with an agent who lies over the phone to me and tells me that there is no way of contacting a driver. Incidentally, I do object on principle to any company policy that encourage a system of lying to customers. This seems to be extremely wrong for a company that prides itself on being considered “ethical” as per your website. I ask to speak to a supervisor who agrees to contact the center (Quincy) and states that they will call me with an approximate delivery time within 1 hour.
5pm: Speak with the same driver as before (who is again in my immediate vicinity). He still doesn’t have my packages.
5:30pm Call again, having not received any information within the 1 hour window. Speak with another supervisor who states that Quincy's phone was down and that is why I have not received any information, but that the main center received notification that 1. Quincy's phone was down and 2. that my packages would be delivered between 6 and 7 pm. No answer as to why no one from the main center was able to relay this message.
6:10pm Another UPS driver comes to deliver a package to my neighbor who lives in Apt 1. Asked him whether he had my packages. He informs me that he was contacted by Quincy regarding when he would be at my address and that he told them he would be here between 6 and 7pm.
6:30pm Call again and speak with a supervisor. After some waiting and checking, am told the following:
1. There has been some confusion regarding the package for me and the package for my neighbor despite that fact that 1. I had been giving the notice number with each call that was filled out the previous day by your driver and clearly lists the correct name, address, and number of packages and 2. Individuals on the phone with me had been correctly identifying the name and number of packages on the phone to me with each discussion. Unclear where this confusion originated, since I have been given the notice number and confirming the name and number of packages with each conversation.
2. They "have no idea" where my packages are.
3. Despite numerous promises that I would have my packages at the end of the day, it was unlikely to happen.
4. It was unclear whether anyone would be able to locate or tell me where my packages are this evening.
5. I would very likely have to repeat this entire process tomorrow.

I would have to say that this has been an extremely unpleasant experience and it would be very unlikely that I would ever use your services again. In particular, I have several concerns regarding how this has been handled.
1. Obviously, I find it concerning that a shipment company could have trouble locating packages.
2. Customer service supervisors told me several times that I could use a more expensive service which would guarantee delivery by a certain time, or that I could pick the packages up myself (assuming that they could be found). I find it concerning that they are essentially stating that their basic service is inadequate. I am using your service in the hopes of having inexpensive, basic transportation for goods. If this requires either purchasing a higher level of service or essentially performing self service by picking up packages, this is of no use to me.
3. Please don’t have your service employees lie to customers. I was told repeatedly by agents that it was impossible to contact the drivers or to know where they were. Clearly as supervisors were able to do so, this is not the case.

I shipped a handheld PDA from Dallas to my daughter at Texas A&M in College Station, TX (about 200 miles). It was sent on a Wednesday, insured, from a local UPS Store, and delivery was promised by 7 PM Thursday (she needed it for a nursing class on Friday morning). Basically, UPS did not scan the package, and until Thursday evening around 8 PM, no one in UPS knew where the package was. Finally, around 8 PM, the package was scanned for the first time by UPS---in Montgomery, Alabama! UPS supervisors could offer no explanation how the unscanned package was now in Alabama, when it was sent UPS Ground WITHIN TEXAS! Further, they were unable to get the package on a plane Thursday night, so basically my daughter is behind in her class because of this incompetence. There is no excuse for this type of customer service!