My wife did this not thinking clearly.she went for 30day trial. with the understanding she could return if not satisfied within the thirty days.her first few attempts they kept trying to get her to keep. she felt truely pressured by the representatives.they did finally tell her they would pay shipping with U.P.S. PLUS REFUND OF ORIGINAL 74.00.TODAY SHE ATTEMPTED AGAIN to get shipping info.well needless to say i got on phone and the rep was extremely rude. said we had to pay the shipping and that she would only recieve like 24.00 dollars of her 74.00.we are both disabled on disability.74.00 dollars is alot of money to us.so i just wanted to say that luminess is a scam ripoff.thanks for ripping us off you crooked s.o.b. please quit takeing advantage of people. and changeing things to your benefit.i think your company and product *** and is bullshit.thanks for being typical scam artist ***

Shipped my package on 1/14 to CT. It was a return so we used the address on the label, which was the UPS store. From there it wall went downhill. UPS store said the recipient didn't match the address in their system, so they rerouted. Turns out that was the wrong address. Someone signed for the package, but then returned it to the store saying it didn't belong to them. WTH? Fought with the center to get the address corrected and redelivered on their dime, since it was their screw up. Since then they have made four attempts to deliver. Out on the truck in the morning, back in the center by 4 because of "emergency conditions". Tried to deliver last Friday but said no one was available to sign, rescheduled for today. Out on the truck this morning, back in the center once again for emergency conditions. Rescheduled for tomorrow. That's their last chance. Will have it shipped back to me and try another courier. I'm done with UPS.

First, my package was delayed two days, due to (minimal) weather conditions, in which roads were absolutely drivable, yet UPS decided to delay regardless. It was then undelivered the next day, even though the "tracking" on their awful website said it would be rescheduled for delivery the next day.

At this point it is Saturday, and wow--big surprise--UPS doesn't ship to residential addresses on Saturdays, unlike their competitors! So, I patiently wait until Monday, and the tracking information is STILL not updated.

This is absolutely horrid service, and is completely unacceptable. I will refrain from using UPS in the future and will recommend the same to everyone I know. UPS is a sorry excuse for a shipping company and Federal Express or USPS will undoubtedly provide better service.

On 1/28/11 at 6:30pm my package had not yet arrived, UPS customer service said to just wait the package will come. I checked the website and the package was delivered to the UPS local site at 7:00am that morning, that UPS location is 15 minutes from my home. At 7:30pm, still no package, I checked UPs website and they listed my package as undeliverable beyond UPS control. I was home all afternoon waiting, the weather was clear, the roads were clear of snow...WHAT was beyond their control???

The customer service department would tell me nothing, no answers as to why my package wasn't delivered.

HORRIBLE DELIVERY SERVICE & CUSTOMER SERVICE. I am calling Vendor and telling them to switch to FEDEX or USPS! Never Again!

In the 6 Years I have lived at this address, UPS has yet to successfully deliver a package to my door without me having to call to complain. The driver has repeatedly "tried to deliver" to a laundry door, always leaving a hopeless yellow note that they were unable to deliver. Of course, they are unable to deliver since nobody lives in the Laundry Room, duh. Though, I have complained multiple times by calling the UPS customer service call center, they have yet to correct the performance of this incompetant employee. It is insulting and infuriating that he continues to purposely not walk up the 11 stairs to my front door until I have complained enough that I lose my voice. In a current episode, I've called UPS to complain about a package "out for delivery" since Feb 1 (1Z5281860305932053 - it's now 9pm on the 4th and I still do not have my parcel though this package is only traveling a total of 28 miles!). I spoke with a superviser Rachelle #2595 with no resolution, then her supervisor Sean #5281 with no resolution, then his supervisor Rachelle #2968 who hung up on me after I was on the phone for nearly 1hr 20minutes to be able to speak with her (note: even if she did care enough to want to help me, UPS does not empower her with to tools to make clients happy - their "hands are tied"). I am fed up with UPS. I have filed a complaint with the BBB demanding that the driver on my route be replaced and that an executive of the company appologize for all of the grief that they've put me through. Since they do not care, I do not anticipate that they satisfy my claim so I am boycotting UPS! I will tell you all, and everyone who I know that I think UPS is the worst company on the planet. Entrust them with your parcels and you may get exactly what I've received over the past 6 years - lost shipments, stolen goods from outside areas, countless delays, damage, indifferent "customer service" agents, and just pure LAZYNESS.