They shipped a motorcysle engine to me via UPS in November 2009. It arrived damage and un-repairable. I filed an claim with UPS. They settled it within two days, so they say. Since the sender (UPS Store) put the insurance in their name instead of mine, they get the insurance payoff. UPS will not deal with me since the insurance was in the senders name even though I filed the claim and it is my money for the item and the shipping. The NEWTOWN UPS STORE has been "jacking" me around ever since (4 months) regarding getting a refund from the insurance company. Everytime I call the owner she has nothing but excuses.

Always get the insurance in your name, otherwise you have no recourse. Even if you request it, the sender may not do it. It is a big chance.