I HAVE BEEN A CUSTOMER SINCE THEY OPPENED THE STORE 3+ YEARS AGO. THE STORE JUST CHANGED OWNERSHIP NOV-DEC 08. THE NEW OWNER HAS NO IDEA WHAT CUSTOMER SERVICE IS. I WILL BE LEAVING AND NOT USING ANY UPS SERVICES. I FEEL IF THEY CAN FRANCHISE TO SUCH A PERSON WHAT GOES ON BEHIND THE SCEANS. I HAD AN ARAINGEMENT FOR THE LAST 3 YEARS THAT I WILL PICK MY MAIL UP AT LEAST ONCE A WEEK. NOW ALL OF A SUDDEN THE NEW OWNER WANTS ME TO GET A NEW BOX BECAUSE I HAVE TOO MUCH MAIL. I HAVE NOT HAD TOO MUCH FOR THREE YEARS BUT ALL OF A SUDDEN IT IS A PROBLEM. I WOULD HAVE CONSIDERED A LARGER BOX WHEN MY CONTRACT WAS UP IF SHE HAD USED A LITTLE TACT. BUT INSTEAD SHE THREATENS ME WITH STORAGE FEES.