I sent pictures out to some family member before thanksgiving day, . no one recived them . called the store owner mr ed copenhaver... the man was extremely rude and uncaring said he doesnt drive a ups truck and doesnt care what happened to my shipment. his associates dont care and were gladly telling me to file all the complaints i wanted too. and didnt even bother to look up my shipment. didnt send them in the mail. so im thinking someone must have just poccketed the money ... if you have anything to ship its best to go to the post office and never use this person or trust the employees to send anythng out that is personal. he told me that he doesnt ship or drive the trucks and he doesnt have too so its my responisbilty to see that they get there...