On two occassions we sent personnel to UPS Stores in Florida to send packages to New York. We insisted that these packages be sent the cheapest way possible, which would be UPS Ground. We were told that forms needed to be filled out, and they did not have UPS Ground forms and gave UPS 2nd day air forms. The persons sending the packages are not obviously knowledgeable to shipping charges. We were charged $558.59 for 2nd day air packages being sent vs. $110.58 which would have been charged for ground packages. These packages contained clothing to be donated to a local charity, WE DID NOT NEED THIS PACKAGES TO ARRIVE WITHIN ANY SPECIFIED AMOUNT OF TIME! We feel we are being scammed by the UPS stores. They can send packages UPS ground, but are scamming people into sending them 2nd day air.