I was a member in 2010 at the Hermitage TN branch. When I relocated back home after finishing school in Jul 2010, I cancelled my membership. I did exactly what they asked of me in order to cancel the membership because there was no fitness club in the area in which I was relocating to. I submitted a bank statement with my new address on it (in person) before I left Tennessee. Since then, I have resubmitted another statement, upon their request, showing proof of residence. This was in October. They are STILL taking payments out of my bank account. I put a block on the card to stop this, but it has to be done on a monthly basis. My only other resolution is to close my bank account, which I do not want to do. I have tried to do what they want, but they still keep taking the money...I am now in a negative balance in my account because I do not want to put any more money into it, in fear the fitness club will take it. What can I do? This seems to be an ongoing issue with this company, I have viewed similar complaints about billing with this company with the BBB. Please advise.