Urban Active Fitness

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Category: Lifestyle

Contact Information
Omaha, Nebraska, United States

Urban Active Fitness Reviews

urbanactivecasualty January 17, 2010

Over BIlling

Over Billing:
I am a former member of Urban Active. I canceled my contract over three months ago, and I am still being billed. I've called the location where I signed up but they are never very willing to help me resolve my problem. They simply tell me to call the corporate office, but do not offer the corporate office number, address or person to talk to.
I did find a 1-800 number, but it is purely informational and provides no access to anyone at the corp office.
After some investigation I am finding that Urban has a very bad history of over billing, over charging, and continual account drafts once a contract has been canceled.

At the moment they owe me $60 back.

Gregory March 11, 2009

Billed after two year membership canceled

I finished a two year gym membership with this company and signed papers ending my membership after the two years was up. After the contract had ended I was still being billed but it was not coming out of my bank account. I had moved and when I filed for change of address had received a bill from this company for back pay. When I called them, I was told I only canceled half of my membership; the tanning portion!!! When trying to resolve this situation with no luck, I was then told that before I can stop the monthly billings I must pay off the balance! I have been in contact with the Chambers of Commerce and the BBB about this situation! So much for being a loyal member for two years! It didnt pay off!