I issued a stop payment on an automatic debit that was originally set up to help a family member who did not have a checking account. Two months ago I called US Bank to have these transactions stopped and after going back and forth between US Bank (they told me I would have to have the institution (Wells Fargo) that was withdrawing the money stop it) and Wells Fargo (they told me US Bank would have to issue the stop payment) and several phone calls to both banks, US Bank FINALLY told me they would issue a stop payment for six months. Well, lo and behold I find that the funds were taken from my account again yesterday. I called US Bank and was told there was nothing they could or would do about it because WF was using a different check number for each transaction. So I asked them why they didn't advise me at the time that I would need to issue a stop payment every month or at the very least close the account and open another if that was the case. Two months ago I was told that the stop payment would be good for six months! So far WF has been using consecutive check numbers but what if they just used any random check number... How would I know which check to stop payment on!?! What kind of SCAM is this? I'm going to immediately withdraw all my funds from US Bank and go somewhere else ... But not Wells Fargo. I'm also going to talk to an attorney. in the meantime I'm out the money because US Bank will not put the money back into my account even though their rep misinformed me.

I'm accustomed to US Bank not being the friendliest or most helpful. Yes, its annoying, but I deal with it... however today was over the top. I called to check my balance today and was surprised that there was more money in my account since yesterdsay. I requested to speak to a "customer service" rep and had the joy of speaking with someone named Erica. Right away I could tell she had a chip on her shoulder. She rushed through some half a**ed explination and when I tried to clarify what she said she began talking to me like I needed a helmet and padded room. She was incrediably condescending and rude. I eventually asked for her supervisor so she could see how to do her job with some class (I admit, I was upset!) And she kept arguing with me, saying that she can do her job and I just laughed and kept asking for her supervisore. This is when this idiot hung up on me. I did call back and left a message w/ her supervisor so we'll see if he's as "helpful" as his employee. God, I hate US Bank- I wish it was easier to switvh banks!!

I believe there are millions of Americans that fall victim to the deceptive practices of US Bank every year as a result of their lucrative scam and rip-off schemes. And the biggest one which brings in more money than any other deceptive 'activity' is the overdraft scam. These imposters know how to rip you off your hard earned money and make you pay for the trust you put in them which is the biggest mistakes the American consumer makes. Like no other bank this bank knows when to attack you, steal your money and to make up an idiotic excuse, to make the client not the bank look like an idiot. The worst customer service or support anyone would find at any bank is at Us Bank. And just as someone already mentioned it on this site: the US Bank does not care about you, your personality or your business, all they care about is you money. To them no relations, friendship or loyalty is important. Only money. I learned it the hard way. I've had accounts with various banks here in America and across the ocean in Europe. Some were excellent, others fair. But one bank particularly stood out. One that never provided assistance when needed, never honored any written or spoken word, never treated me like a customer but rather like a bill printing machine, caused many disputes and stole money from my account in many deceptive ways. That ladies and gentlemen was US BANK. I never benefited from one single service they offered. Unlike Washington Mutual which had free checks, free money orders, free wire transfers and a good NSF waiver program the hideous US BAnk could never offer one good thing. The only reason why I had an account with these monsters is it was close to the place I lived. Recently I learned of the rip-off scheme, where I was the victim myself. I hope those who read this report will reconsider doing any business with these charlatans in the future and putting the trust in the wrong hands. That's how it works... They set up a trap in which they suspend all your debit card transactions deliberately for several days waiting for a bigger fish, that is a purchase or payment which if added to all recent transaction items either deposit or withdrawal will overdraw your account. Then they quickly post multiple overdraft charges for each transaction made the previous days which in turn will generate more overdraft because they will be considered withdrawals. So, you wake up one morning and check your account balance and find out it's been overdrawn and all transactions made over a period of 3-5 days posted in one single days. Thus you've been had. Easy and painless. Now you contact them in furious to complain about this unexpected act of misdemeanor and that's when the real pain comes; you are welcomed with a smack in the face. Whatever you say doesn't make sense, no proof or evidence intimidates them, you feel in the trap and you are a meal. Calling the corporate headquarter doesn't solve the issue either, they are one big team of crooks in pursuit of the same goal- to rip you off. The moral here: find yourself a better bank to do business with.If you have an account with them close it immediately. Otherwise sooner or later you'll become a statistic too. Any bank, anything will be better then these impostors. You are only strong when you are informed.I am trying to help people understand the reality of the banking world.As for me I am still fighting my rights in this act of injustice. First off went the complaint to the BBB, then the WA State Attorney General, the Federal Trade Commission, The Comptroller of the Currency and later a legal lawsuit as my last hit to teach them a lesson. If I can find other consumers who've been treated likewise I will file a class-action lawsuit against USbank. They think they have the world at their disposal. Wrong! You bit me and now I'll extract your teeth one by one until you go broke.

Bank error in your favor! Collect $200.00! Yeah, right! I don't think so. Exactly one week ago I had made a deposit of $250 into my checking account. I made sure to save the transaction slip and filed it away. The next day, Saturday, I went online to check my ledger's balance against the balace given on my online statement page. I was shocked to find that the amount deposited into my account Friday afternoon was not $250.00 but rather $2.50. As it was Saturday after 1pm I knew I would not be able to speak to anyone. I did make 3 attempts to contact US Bank's customer service department via telephone but was unsuccessful. I only recieved busy signals each time. (Not sure if that was my cell provider's fault or the Bank's)

I decided at that point there was nothing I could do until Tuesday the 31st of May as the 30th was Mermorial day and a Federal holiday that banks close for. So I reported my problem to the bank where I made the deposit. The teller who took my deposit on the previous Friday was there so I spoke with that individual. I made sure to provide a copy of and the orignal copy of the deposit slip and printed versions of my online statement that reflected a deposit of $250.oo but showed on the same page only $2.50 being deposited. The teller in turned spoke with the assitant branch manager who instructed the teller to phone a corporate number. After waiting for 30 minutes for the teller to get back to me, I was informed there was nothing the branch could do for me immediatly. I would have to wait 48hrs for a temperary deposit of my missing $247.50. The teller and assistant manager explained that the investigation would take place over the next two days before I would then recieve my funds again. Mind you that the deposit I made was $250.oo in CASH, not check or any other form of currency but legal tender in the form of U.S. dollar bills.

I was further shocked at the repsonce they gave when I asked for some sort of finacial compensation for the banks error: "There is nothing we can do for you. But please go ahead and pay your bills and if you gather any over draft fees we will be glad to remove them from your account." EXCUSE ME?! WHAT?! My jaw hit the floor at that reply! To make matters worse, it was the assistant manager who told me that. Well, I explained to that individual that I did not find that acceptible and felt a matter of $35 for the initial error plus $7 a day for however number of days it took to resolve this matter was more appropiate. (That is what I was hit with 2 years ago when I was over drawn by less than $20.00 thru my own admitted error with the same bank.) The assistant manager told me that was not possible and did not offer any other compensation save to go ahead and over draw my account.

Well, 48 hrs came and went. No money in my account. I woke this morning to find the error corrected but it was dated for yesterday. I know it was not a late night deposit as I also checked my online statement at 12:07 am this morning, 3 June 2011. I again went to the same US Bank branch and asked to speak to the branch manager. I explained my situation to the branch manager and made sure to include in my statement that all persons I spoke with were polite and curtious as they were but that I did not find this situation in the least bit acceptible. The branch manager proceded to offer me $25 as an apology and admitted that the staff made and error in not reporting this to the branch manager. I did my best to graciously decline the offer and explained that my time, trouble and the inconvenience this has caused me was not acceptible. I relayed my justification for recieving $35 for the initial mistake and $7 a day for each day afterwards. The branch manager declined at first to consider my proposal. After I relayed the fact that the bank's own policy was exactly that when I was overdrawn by an ammount less than $20 that I felt my request more than fair as the bank's error was well over $200.

The branch manager called me today after speaking with superiors. Still the best that is offered is $25 for a bank error that took seven days to resolve and was admited by the branch manager that it could have been solved the moment I stepped back into the bank. I should ask for more compensation but will be happy to recieve just the $77 I asked for at the start of today, Friday the 3rd of June. I suppose the best I will get will be the $25. Sadly I cannot say that I will be with this Bank much longer if my request is not granted.

I would hate to have to leave the bank as I find the persons working there to be so nice! But policies such as theirs thus far are not acceptible. Why should I be held liable for mistakes with one policy but the bank holds themselves to much more lenient rules in their favor. To then suggest that I should go ahead and over draw my account is just intolerable. If I was asking for a full $247.50 credit to my account in addition to what was missing I could see a flat out NO from US Bank. Sadly though, my very small request of an amount that is less than peanuts to a business like US Bank corp. seems to be too much to ask for. Truthfully, maybe my money is better off under my mattress or shoved in a small fireproof safe in my home behind a picture on the wall. I should note that if this situation was resolved immediately on Tuesday the 30th of May, that I would proabably have been more receptive to the idea of only recieving $25 in compensation. Too bad the entire situation was drug out for 7 days.

I paid off my auto loan account on May 16th, 2011 and the funds cleared via an ACH transaction on May 18th. I requested that the Title be expedited. I called US Bank Customer NO-Service daily after paying off the loan, requesting that they rush the title package to me. At first they requested that my bank write them a letter saying that the funds cleared and will not be returned. On the 19th my bank's manager faxed the letter (2nd time). They also requested that I send them my credit card information so that they can charge me for the rush delivery. I refused to put in on paper and fax it for security reasons, but I called and gave customer NO-service my credit card information. Next day (May 20th, 2011)I called to verify that they rushed the title to me, the customer NO-service apologized and said that they didn't rush it but by mistake mailed it to me. Today (May 26th, 2011) after waiting for the title to arrive by mail for a whole week, it didn't arrive, so I called the customer NO-service again to see what is wrong. I was advised that the package was mailed to me only today. It was extremely important for me to receive the title as I sold my car. It seemed that no one at the bank cared at all and actually lied to (that it was mailed last Friday), and as if willfully Randy at Loan Support decided to delay the processing and mailing of my title. At the end of each call the customer No service is programmed to say "Is there anything else that we can help you with, Sir?" What a bad joke and poor customer experience.