My husband and I have our own personal checking accounts with US Bank. We also had a joint account that we would put money into that was used for household bills, rent, utilities, ect. A few months ago my husband made a mathematical error in the balancing of the house account. To make a long story short, after all the fees were added, it was over $600. He tried to explain the problem and got now where. They wanted their fees. We both work for a living and are by no means well off. We live pay check to pay check. The account was closed by the bank. Two days ago, my pay check was direct deposited into my personal account. Believing that I had money to take care of some bills I proceeded to use the funds. On the same day, US Bank took $290 out of my account without my knowledge. They took the funds the same day that bills started to come out of the account.

After they took 'their share', and after the overdraft fees and returned check charges, MY account is now over drawn $345. I called customer service. I called the bank manager. I called the district manager. I got the same response each time. 'Too bad, make your husband give you the money back.' How can this bank CAUSE over drafts and then penalize me for it? If they would have left my account alone, there would be no overdrafts. I did send an email to my local congressman that handles financial reform. I have no idea how far this will get me but it is worth a shot.

I even offered to make payment arrangements to help pay back the closed and overdrafted account. I was told no. These bankers are the con artists and thieves of America that will cause our financial ruin. If anyone thinks that their friendly neighborhood banker is on their side, they are terribly mistaken. The banks are out to make money. They want to make money off of our money and if they aren't then they will find anyway they can to take it.

I have to wait 2 weeks for my next pay check. I'm sure by then, my entire check will be gone to the bogus fees. I have learned my lesson. When this is brought current, I will take my paychecks to Wal-mart and put them on a money card. I would much rather pay $3 per pay period to get my money than to have to pay $500 that they are going to bill me for fees that are unreasonable and unfair.

Please never open an account at US Bank!! They are the worse financial institute out there. I was an account holder for 6 years and on day one of opening my account they screwed up. To research their mistake they charged me a $13 researching fee, and if you ever call in to the 800.usbanks number their customer service reps have attitude and are not willing to assist. I also had a loan with them that I paid off two years in advance and then they come back on me and said I didn't pay it off. When I closed out my account I was misinformed by the Customer Service Rep. And a Senior Account Specialist took the call to close my account. After six years I didn't even get a - "why are you closing your account, thank you for doing business with us." In conclusion, US Bank doesn't appreciate your business you are just a number to them. Plus they have horrible business practices and their customer service reps. Have major attitude. Good riddance US Bank.

I want to complain about the horrible customer service that the Manager Eric Beane is giving in the Us bank located in 540 Van Ness Avenue, an Francisco California 94102.

Today I went to make a transaction in this bank and I had to wait for a long time in the line even though the Manager (Eric Beane) was just sitting there, he didn't even wanted to acknowledge the customer, then instead of helping he just started to make phone calls.

This guy acts very bad and rude.

Somebody needs to teach him how to deal with customers.

What a bad person to work for this company.

Horrible customer service.

I checked my acct transactions on-line today and this company took money out without my permission. I am on disability and cannot afford anyone steeling my money. I am already having problems.

Do not bank with us bank. They don't care about you and only find ways to scam out of your money. You can accidentally go over one dollar and put money in to fix it and notify bank but end up charging you 35.00 anyway. Use credit union or a small bank. After i fix everything i am closing my account and having nothing to do with us bank. I don't need people telling me I don't know how to manage my account as if i was still in grade school.