On Wed Aug 4th at 10:25 am I went into the branch to withdraw from their ATM located inside an amount of money. After the transaction, I tried to see my balance and after 3 different tries I wasn't able to. I went inside the branch and I asked the clerk to help me with my account because the ATM outside wasn't working properly. First off, the blond girl 'helping' me didn't care a bit that the ATM wasn't working. Secondly, she took my ATM card and went in the back for a long time, without any other explanation. At this point I asked the other brunette girl (which seemed to be the manager) why did she take my card and why is it taking this long. She told me that she needs to verify the card because I didn't show her my ID. I went back to my car and got my ID and showed it to her asking for my balance. I was in much hurry and all I'm getting is 2 slow moving girls like turtles that have no consideration for the customer. The brunette, started arguing with me without a point about why the ID is important and all that, and while I understand it, I don't understand why after I showed her my ID she still keeps on going with a very vindictive tone and a mean spirit attitude. Is that the type of customer service US bank calls 'stellar'?! Thank you very much, but I better not have to deal with that again!
After I left the branch, i called them again, asking for the manager's name and they refused to give it to me or to let me take with the so called manager.
I think that's the worst customer service I've ever had to deal with and I need someone to take responsibility for these employees that have no idea what they're doing and on top of that they're cocky, rude, and unprofessional!

We took out a mortgage loan on a rental property of ours. Actually we had several with US Bank. When we decided to sell some of our properties, we went to the closing and found the bank had assessed a $13, 304 prepayment penalty on a loan of $123, 000. Now we also sold another property the same week that still held a mortgage of $73, 000 and the prepayment penalty of that loan was $250. The loans for both those properties were opened on the exact same day and sold a week apart. We were appalled that there could be such an enormous difference. I talked with the US Treasury and several bank executives, but with no luck. Warning to anyone dealing with US Bank, be sure there are no prepayment penalties.

I am a US Bank employee and I despise the place. I understand it’s a job but it’s an awful job, I spent an hour everday looking for new employment. The service is terrible, the place is poorly run and the pay is downright disgusting. I take every chance I get to turn friends and family away from the place. Find a nice local bank or a credit union, avoid big banks. Just like US Bank customers….the employees are just another number, no personal attention. And they look for any and every chance to charge a fee and that includes employees. It’s not fair to the hard working, honest, well meaning person.

I have had a credit card for over 13 YEARS with US BANK at 9.9% FIXED. Never Late always paid on time. Well they raised my rate, called them and they were very RUDE and quoted their little fine print. I also have a home loan with them with a fixed rate, but my payment depending on the escrow goes up then goes down the next year, then back up, them back down. I would NEVER recommend this bank, their customer service is RUDE, the credit card rate increase shows me they could give a crap about long time excellent credit customers with them. I signed up years ago for a FIXED rate credit card they screwed me over big time!

Where do I start?

First off I was with Cal National Bank before they were taken over by US Bank, and I will state that I had never had the problems nor the fees charged to any of my accounts with any bank than at US Bank. Thats saying a lot considering I use to bank with Washington Mutual before Cal National and they were horrible.


When US Bank First started to continue the business of Cal National Bank I asked my the service rep. at my branch if the account that I previously had with
Cal National was going to remain the same as the current account at US Bank, considering that bank policies vary between institutions? The Rep. said that the account is the same and would be handled the same. This is to say the least was a lie to keep my business. In the past four weeks I have had checks bounce (the first time in my life) outrageous overdraft and Non sufficient funds charges, all with out my account actually being in the negative. yes they charge overdraft fees on account activities that have not yet hit your account. so wile a pending transaction means funds have not yet been released they already charged your account the overdraft fee. Some say that is standard practice but every time a Pending transaction made my account negative, I would transfer funds from a savings to the negative account before the pending transactions were released therefore my actual account balance never hitting a negative marker.

If this isn't enough when you try to talk to US Banks Customer Service. they act like your a thief trying to steel your own money from them.
I give US Bank's Customer Service a big Fat "F". They are very unhelpful, very condescending and leave you with irate and insecure feeling about their
institution and your money.

DO NOT SIGN UP WITH US BANK AND IF YOU ARE CURRENT CUSTOMER LIKE ME, DO LIKE ME AND RUN!