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US Bank/You're a terrible institution

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Category: Business & Finances

Contact Information
Lewis Center, Ohio, United States

Phone number: 513-632-4141
usbank.com

US Bank/You're a terrible institution Reviews

LDColumbus October 27, 2010
Freezing & closing w/no communication
USBank froze my account with intention to close it WITHOUT COMMUNICATION WITH ME. I was completely unaware.

A check from a third party was deposited by me and not honored by the other bank. USBank charged a fee for the returned check and charged overdraft fees for checks written against that money although we were well past the "hold" time.

My complaint is about freezing my account, NOT ALLOWING ELECTRONIC DEPOSITS to be completed and not honoring payments made for basic living expenses WITHOUT ANY COMMUNICATION WITH ME. I did not know any of this until I called looking for my electronic deposits. Then I was informed of the action they planned and that I would have to wait 2 more days for my funds. THERE IS NO EXCUSE.

The claim the bank makes is that fraud is involved with the returned check I deposited. No explanation has been made as to how the bank came to this conclusion and is making its own customer responsible.

I had to call those to whom payment with a check or electronic payment was made and explain the entire situation.

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