A couple of years ago we moved to an area that U S Cellular did not service so we were unable to use our cell phones because we could not get a reliable signal. I called USCellular and their only response was to tell me how much longer I had on my contract. 6 months. We paid for the service for the next six months while not being able to use our phones, except for our daughter who was away at college. When the time was up I called and told them I wanted to cancel my plan. The CSR was very nice and told me I only had to pay my current balance and my service would cancel at the end of the month. This we did. We chose another carrier and plan. Our daughter wanted to keep her number which we did. 2 months later I received a bill from USCellular for $150. Then a credit for $34. I called and asked why I was being charged for a service I no longer had and was told because we "ported" the phone number. I wrote and email in complaint that cell phone companies were not allowed to penalize customers in this manner. I received a reply that it was not because we kept the number but that we did not cancel the service since we kept the number and my daughter had 5 months left on her phone even though it was a family plan. I did not pay the account, I am now being hounded by collection slime, 2 years later. I again contacted USCellular and I am being charged $175. They said it was because they needed to recoup money from the "free" phones they give. If I had been told this originally I would have just returned the phone to them, because as we all know you can not use a phone from a different provider. They have given me 3 different answers to the same question. U S CELLUAR IS THE WORST CELL PHONE PROVIDER. DO NOT USE THEM NO MATTER WHAT. THEY CHARGE FOR SERVICE THEY DO NOT SUPPLY AND THEN KEEP ON CHARGING.

I signed up for pre paid phone service to be automatically charged to my credit card every month. It took 2 hours for the personel at US Cellular to prepare the paperwork in the store then they apparently lost the paper. I had signed up for unlimited texting. On the day they were supposed to charge my account for the current months service my phone went dead. Customer service gave me the most incredible stories such as I ran over the allowed minutes in my plan and I have been roaming and used up all the minutes. It's a pre paid phone I said, there are no plan minutes, there is no plan. In the next call to customer service I was told that the store must not have sent the paperwork in and I needed to take a day off of work so I could drive to the town I boought the phone in and get them to do their job. So, if your thinking about buying service from US Cellular don't waste your time. Even if you pre pay you still can't get service and their Customer Service people say they can't do anything to help you.

i have had us cellular for years...they continuing jacking up bills all the time...charges to an "easy edge" which i don't even know what it is...i was told to us a 555 number for no charge on information calls...not true!!! they told me to "take responsibility" they were not responsible for the extra charges even though i did not authorize them nor did i use any of the...or use there charges...by the way...know that if you don't have a "national play" you will pay roaming charges in DALLAS!!! The customer service department is not very frienly or helpful... my plan with us cellar ends in December and I can't express to you enough...DO NOT USE US CELLULAR THEY DO AND WILL RIP YOU OFF ROYALLY~!!!

For the last 2-3 months we've received a recorded message for "Christopher Stokes" and instructed to press 1 to connect. After ignoring the persistent call (1-2 times a day), we attempted on two different occasions to explain to the "operator" that there was obviously a mistake - there's no one by that name living here. The individuals were extremely rude, arguing that C.S. had identified our phone number as a contact. Furthermore, when I requested to be removed from the call list, I was advised that I would continue to receive the calls and was disconnected. I contacted US Cellular on 6/5/09 and talked with Desiree who assured me the phone number would be removed from the system. We are still receiving the harassing phone calls today (6/15/09).

I was ripped off by us cellular. I decided to change my cell phone company because I needed nation wide coverage. Well I called and canceled and payed my bill up to date. Note: I was with this provider for eight years. I then turned off my phone and it went into a drawer. Now a year later I went to a bank to get a home loan and was denied. Apparently I owed US Cellular for some reason. I called the company and started to get this resolved. They informed me that they couldn't even talk to me because they had sold my account to a collection company. Remember they never sent me a bill or called my LAN line to tell me my account was still on or past due. Even though I called and canceled my account. They told me I never called to have it turned off. I actually did twice because I had friends who had a problem that was the same as my current problem. Well then I called the Collection company, This was a huge joke. They harassed me to settle my account and kept calling after They had my phone#. They told me to call US Cellular to settle the problem. So I did. They again told me to call the collection agency. So again I did. Again they told me to Call US Cellular. I finally got through to some manager type at US Cellular, She told me I would have to have a court ordered subpoena for them to let me see or talk to me about my own account information. Well for a couple hundred dollars I am not going to get a lawyer involved. So I called back the collection agency and talked them down 40% to settle the account. I felt robbed, They had held me hostage with my credit just to make a few hundred bucks. Now my credit is trashed and I cant buy a house. So I have decided to make my life a vendeta against this evil cooperation. I have talked to about 20 other previous customers of US Cellular. This happens to 1 in 3 US Cellular customers when they try to cancel their accounts. My next step will be to talk to my congressman, and get a lawyer involved to start a class action lawsuit.